Research Operations Coordinator

About Breville

Breville’s

• primary strategy is the design and development of the world's best kitchen
• solutions, whilst expanding distribution, and supporting this with dynamic
• marketing, on a global scale. We're an ASX-listed company with a passion for
• innovation, quality, and making everyday food moments feel a little more
• special.

Our

• award-winning product development team brings together designers, engineers,
• food experts, and product thinkers. What unites us is curiosity, a love of good
• design, and a drive to build products people love to use.

For

• us, product development is all about raising the bar. Everyone here is focused
• on creating the best possible products with the customer always front and
• centre. We dig deep to understand what really matters to people in the kitchen,
• and we aim to deliver that in every product so that we can help consumers
• master every moment.

About

the role

The

• Global Product Research team is responsible for building deeper connections
• with consumers. We are a talented bunch of pattern seekers committed to
• delivering insights in clear, compelling ways that inspire our teams to create
• products and solutions consumers will love. This role keeps the engine room of the research function running -
• coordinating recruitment, managing our participant panel, maintaining vendor
• relationships, and ensuring our research documentation and data practices are
• well organised and compliant. This
• position would suit someone highly organised and process-driven, who enjoys
• managing multiple moving parts at once. You'll work closely with our Consumer
• Researchers day to day supporting their projects rather than leading research
• yourself and will report to the Head of Research.
• We are looking for a Research Operations Coordinator to join our Global Product Research team, based at our head office in Alexandria, on a fixed-term 12 month, part-time basis - three days per week (preferably Tuesday, Wednesday and Thursday).

Key

Responsibilities

Recruitment & Participant Management — Coordinate participant recruitment across key research projects including Focus Groups, Field Trials and Home Visits globally. Schedule participant attendance/Zoom meetings. Manage research sample dispatch and return and handle participant incentive payments.

Panel Management — Grow and refresh our consumer (CMNTY) panel, and maintain accurate, up-to-date panel data and records.

Vendor Management — Maintain relationships with existing research vendors and support the setup of new vendors as required.

Legal & Data Compliance — Manage NDAs for research participants, ensure research data handling meets internal compliance requirements, and handle participant data requests (access/deletion).

Process Documentation — Maintain research templates and process documentation so the wider research team can work efficiently and consistently.

Research Repository & Knowledge Management — Maintain a central home for past research findings, ensuring insights are properly organised, easily accessed and appropriately shared.