Credit & Collection Supervisor

About the

• role:
• This role supports the Credit & Collections Manager in executing
• credit review, risk reduction, and collections processes across the North
• American region, which currently includes a customer base in the USA, Canada,
• and Mexico. The Supervisor is responsible for guiding a team of Credit &
• Collections Analysts through daily account management, collections activity,
• and claims processing — while serving as a key member of the broader customer
• management team. He/She/They work(s) closely with Sales, Customer Service, and
• Operations to build positive, lasting relationships with our customer base
• through responsive and exceptional service.
• Evaluate the creditworthiness of new and existing customers for
• review and approval by management
• Proactively manage potential credit issues, including customer
• non-payment and order holds, identifying risk trends and communicating
• findings with recommended action
• Identify and resolve discrepancies with customer accounts, including
• reconciling major customer accounts with large volume of transactional
• data
• Support the Credit and Collections Manager with financial reports
• and audit requests where accuracy and timeliness are key
• Initiate AI driven process improvement projects to increase workflow
• efficiency and support the team with adoption of new AI tools in a rapidly
• changing technologic environment
• Assist the Credit & Collections Manager in hiring, onboarding,
• and developing team members; directly supervise Credit & Collections
• Analysts, providing day-to-day guidance on account management, collections
• procedures, and claims processing to ensure tasks are completed accurately
• and escalations are flagged in a timely manner
• Manage upward to ensure expectations are clearly defined,
• deliverable deadlines are agreed upon, and commitments are met
• Assist in continuously improving Credit and Collections procedures
• and controls, contributing to departmental goals and process efficiency
• Liaise with multiple functions of the business — including Sales,
• Customer Service, and Operations — to ensure customer orders are managed
• and released within established credit limits
• Build and maintain positive relationships with customers across the
• North American region, serving as a responsive and professional point of
• contact for account-related inquiries