CRM Change Management Lead (12-Month Fixed-Term Contract)

Working with us

Cognita is a global family of 86 schools across 21 countries, with more than 100,000 students, 22,000 colleagues, 14 curricula and 9 languages of instruction. Our strength lies in our diversity. There is no single model of a Cognita school because education is inherently local. When families choose a school, they are making a deeply personal and community-based decision, and our schools reflect this.

What unites us is a shared ambition to deliver consistently high-quality education, alongside an exceptional experience for students and parents. We define this clearly through group-wide standards that articulate what “great” looks like, while allowing schools the freedom to express their local identity.

We have recently launched a new vision and strategic plan. It is ambitious and sets a clear direction for the years ahead.

Job Overview

• Help our
• schools move through change with confidence
• Cognita is a
• global community of schools committed to making a lasting difference in
• education. We believe great schools are built by great people, and as HubSpot
• rolls out across our clusters, we need someone who can make sure our people are
• ready for it.
• As our CRM
• Change Management Lead, you’ll own how schools and clusters experience change.
• You’ll build readiness before changes land, work through resistance, and make
• sure every rollout wave is met with clear communication and strong adoption.
• You’ll also be the voice of the school in the wider programme, making sure what
• teams are telling us on the ground shapes what we prioritise next.
• Contract Type: Fixed-Term Contract (12 Months)

What you’ll

do

• Own the change management strategy for HubSpot and

ongoing CRM changes, covering stakeholder readiness, communications and

adoption planning across clusters and schools

• Identify and manage adoption risk and resistance,

working with cluster leads and school leadership to address blockers early

and escalate where go-live is at risk

• Design and run engagement and communications plans

for each rollout wave and subsequent product or process change

• Maintain a change calendar aligned to the delivery

plan, so schools aren’t hit with uncoordinated or overlapping changes

• Sequence training within the broader change plan,

in partnership with the CRM Enablement Manager

• Define the KPIs and data sources used to track

adoption, including usage, sentiment and change fatigue, by school and

cluster

• Design a single, coordinated model of central

engagement, so schools experience one joined-up approach rather than

separate check-ins

• Feed field-level sentiment and change blockers into

product prioritisation via the Business Analyst

• Provide a change-readiness assessment as a required

input to go-live decisions for each school or cluster

• Support change management for new school

onboarding, including new openings and acquisitions

You’ll work

• closely with the CRM Optimisation Manager, the HubSpot Global Rollout Programme
• Manager, the CRM Enablement, Data and Insights teams, and cluster and school
• leaders, including Principals and Parent Experience Managers.

What you’ll

bring

Essential

• Practical experience applying a recognised change

framework (e.g. ADKAR, Prosci, Kotter) in a real organisational setting

• Experience leading change management for a

technology or process rollout across multiple sites or regions

• Experience managing stakeholder resistance and

adoption risk in a complex, matrixed organisation

• Experience designing and delivering communications

and engagement plans for diverse, non-co-located audiences

• Excellent communication skills, with the ability to

tailor your message from school leadership to frontline staff

• The ability to define and track adoption and

sentiment metrics, and turn the data into practical, targeted

interventions

• Degree-level education or equivalent professional

experience

Desirable

• Familiarity with CRM or similar platform adoption

programmes, ideally HubSpot or Salesforce

• Experience using pulse surveys or

sentiment-tracking tools to measure change impact

• Confidence navigating multi-level organisations

(group, cluster and school) and influencing without direct authority

• A change management certification (e.g. Prosci

ADKAR, APMG Change Management)

• A project or programme management certification

(e.g. PRINCE2, PMP)

• Experience in K-12, independent or international

education, or another multi-site consumer/service sector

• Experience supporting large-scale, multi-market CRM

or system rollouts

To view the role profile, click here

Working

• arrangements
• This role
• involves flexible working across multiple time zones and regular engagement
• with school and cluster leadership across regions, balancing central programme
• timelines with local readiness. You should expect regular international travel
• to schools and clusters to support readiness, communications and go-live
• activities, particularly during active rollout phases.

How to Apply

Complete this application before the closing date. The Closing Date for Applications is: Sunday 22nd November 2026

We

understand the value of AI tools and recognise the benefits they can offer to

people who may need support with their writing. However, please be aware that

we are increasingly rejecting CVs, expressions of interest and applications

where the use of AI has resulted in content that feels generic, lacks

personality or is indistinguishable from other submissions.

By using

your own words, experiences and ideas to demonstrate your motivation for

applying and your alignment with the role, you will give yourself the best

opportunity to stand out in a highly competitive field.

Cognita is committed to safeguarding the welfare of children and young people and expects the same from its employees. All new staff will be subject to detailed and enhanced pre-employment clearance, including identity checks, criminal background checks for all countries lived in, qualification checks, employment checks to include an exploration of any gaps in employment, and satisfactory reference checks for all employment in the last 10 years.