GENERAL PURPOSE SUMMARY
Acts as liaison between bank's end users, customers, software development staff, and vendors to support the bank's processing systems; provides technical support by performing the following essential duties and responsibilities:
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Provides technical support for purchased and internally developed bank processing systems.
- Acts as liaison between bank's end users, customers, software development staff, and vendors to resolve system problems within the scope of responsibility; answers users' questions and finds solutions for users' needs.
- Reviews documentation on assigned systems, determines effect on bank users, and recommends procedural improvements to supervisor.
- Maintains current comprehensive technical knowledge of assigned systems and related banking regulations, and their interfaces to all applicable systems and applications.
- Performs other work-related duties as assigned by supervisor.
COMPLIANCE EXPECTATIONS
- Stay up to date on relevant laws and regulations and complete all compliance training on time.
- Knowledgeable of and comply with bank policies, procedures, laws, and regulations that apply to you and your job.
- Maintain customer confidence and protect the bank’s operations by identifying and protecting confidential information.
Job description provided by First National Bank Alaska.
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