Performance and Insights Analyst

Join Australia's largest customer-owned financial institution and help drive the insights that power business performance. As a Performance & Insights Analyst, you'll play a critical role in supporting operational excellence through data-driven reporting, workforce planning, performance analysis and incentive program management. Working across Operations and partnering with key stakeholders throughout the business, you'll transform data into meaningful insights that influence decision-making, improve efficiency and enhance customer outcomes.

You'll make an impact by

Producing performance dashboards, management reporting and business insights that support operational and strategic decision-making.

Build productivity dashboards to supporting workforce planning, capacity forecasting and analysis to optimise performance outcomes.

Deliver accurate and timely target setting, scorecard reporting, and performance analysis for the Bank's Scorecard Incentive Program (SIP), ensuring alignment with strategic objectives and governance requirements.

Identifying trends, risks and opportunities through data analysis and presenting actionable recommendations to stakeholders.

Acting as a subject matter expert for performance reporting, collaborating with Enterprise Data and other teams to enhance reporting solutions.

Maintaining strong governance and data integrity across reporting frameworks and business processes.

Driving continuous improvement initiatives that enhance reporting efficiency, accuracy and business outcomes.

Building strong relationships across Operations, Finance, People & Culture, Customer Office and Enterprise Data teams.

Do things differently with us

At Great Southern Bank, we're committed to helping all Australians own their own home. As part of our Operations division, you'll join a customer-focused team that values innovation, collaboration and continuous improvement. You'll have the opportunity to influence business performance at scale, work with experienced leaders and stakeholders, and contribute to meaningful initiatives that support both our people and our customers. If you're passionate about turning data into action and improving the way businesses operate, you'll thrive here.

To succeed in this role, you will have

• Demonstrated experience in a Performance Analyst, Business Analyst, or similar analytical role.
• Advanced Excel skills, including the ability to work with large datasets, complex formulas, and macros.
• Experience using Databricks, Power BI, Tableau, SQL, or similar tools to develop reporting, dashboards, and performance insights.
• Strong analytical and problem-solving skills, with the ability to interpret complex data and translate findings into actionable recommendations.
• Experience supporting performance management, workforce planning, productivity analysis, or operational performance initiatives.
• Strong stakeholder management and communication skills, with the ability to influence and collaborate effectively across all levels of the organisation.
• Proven ability to manage competing priorities and deliver high-quality outcomes in a fast-paced environment.
• A continuous improvement mindset, with experience identifying efficiencies and enhancing business processes and performance frameworks.
• Tertiary qualifications in Business, Finance, IT, Mathematics, Statistics, or a related discipline, or equivalent experience.
• Experience within financial services and exposure to Databricks is highly desirable