IT Applications Support Analyst

• Job Title: IT Application Support Analyst
• Salary Range: CAD$55,146.00 – CAD$68,932.00
• Working Type: On-Site

PURPOSE

OF ROLE

The role of the

• IT Applications Support Analyst is to support and
• optimise the suite of applications used across our food production operations.
• This role is critical in ensuring the reliability and performance of systems
• such as ERP, production planning, traceability, and quality control tools that
• underpin day-to-day manufacturing and supply chain activities.
• Line management to the role will be provided by IT
• Applications Engineer and IT Team Leader.

KEY

ACCOUNTABILITIES

• Provide hands-on support for core business applications, particularly ERP systems used for production scheduling, inventory, procurement, and quality assurance.
• Act as a point of contact for application-related issues within the production or test environments, ensuring minimal disruption to operations.
• Collaborate with production, engineering, and quality teams to understand system requirements and translate them into technical solutions.
• Work as part of the IT support team to resolve service tickets
• Manage application configurations, user access, and system integrations with equipment and other platforms.
• Support traceability and compliance by ensuring data integrity and system availability for audits and reporting.
• Participate in testing and deployment of application updates or new modules.
• Cooperate with Regional/Group functions
• (Infrastructure, PMO, Transformation, Service Delivery) in efforts to
• implement and improve standard Hilton IT solutions.
• Maintaining good cooperation and
• communication between business users and IT team.
• Implements system changes and administers access to systems and data utilising approved information technology security policies, standards and guidelines.
• Demonstrate an advanced level of application knowledge across variety of platforms – example: ERP, production line applications and business applications

KEY EXPERIENCE, KNOWLEDGE AND SKILLS

• Understanding of ERP systems, including Evolve (to be included in training) in a manufacturing or food production context.
• Strong troubleshooting skills and the ability to work under pressure in a live production environment.
• Good understanding of data flows, system integration, and user access management.
• Effective communication skills to liaise with both technical teams and non-technical stakeholders on the shop floor.
• Effective communication skills
• Effective organisational skills
• Demonstratable knowledge of major enterprise business software i.e. ERP, WMS, SAP
• Problem-solving ability.
• Ability to prioritise work in a reactive and proactive environment.
• Understands the importance of Security and Standards.

Desirable

• Experience in a regulated environment (e.g. BRC, HACCP, ISO 22000).
• Knowledge of traceability requirements in food manufacturing.
• Exposure to automation systems or industrial IT infrastructure.
• WOULD SUIT SOMEONE WHO ….
• Problem solves
• Can triage and prioritise service tickets
• Acts with fairness and consistency.
• Works to high standards and promotes the same.
• Enjoys working as part of a flexible team.
• Flexes approach to suit the situation.
• Recognises diversity.
• Focuses on delivery.
• Has a
• positive ‘can do’ attitude.
• Can work under pressure.
• Is a good collaborator.
• Enjoys use of technology to make business more modern and
• efficient.
• Has ability to go into detail, if necessary, but also understands
• bigger picture, especially business purpose and benefits of used
• technology.

Hilton

• Foods Canada is committed to building a culture of diversity and inclusion and
• are committed to providing equal opportunities to all employees. At Hilton
• Foods Canada, we welcome and encourage applications from people with
• disabilities. Accommodations are available on request for candidates taking
• part in all aspects of the selection process. If you require an accommodation
• during the recruitment process, please advise the HR representative. All
• requests for an accommodation and the accommodation measures will be handled in
• a confidential manner at all times.