FSM Product Analyst & CI Lead

Full-time | 35-hour week + flexible working

Turn business insights into practical improvements that help our field teams deliver

Do meaningful work that supports essential services for the Lower Hunter community

We are seeking an FSM Product Analyst and Continuous Improvement Lead to join our Customer Delivery division on a full-time, ongoing basis, within our Information, Control and Energy team.

Reporting to the Manager FSM, you’ll help improve how Hunter Water’s Field Services Management (FSM), PSO and related systems support our field and office teams. Your work will strengthen field productivity, information quality and user experience, connecting business needs with practical improvements that deliver lasting operational value.

You’ll lead stakeholder discovery, translate ideas into clear requirements and coordinate approved roadmap initiatives from planning through testing, implementation and benefits realisation. You’ll also establish how success will be measured, helping us understand which improvements make a difference and where to focus next.

Collaboration is central to this role. Your focus will be on process improvement, business readiness and the delivery of measurable business outcomes.

If you enjoy connecting people, processes and technology—and seeing your analysis translate into improvements people can use—this could be a great next step in your career.

What you'll do

• Lead FSM process improvements with stakeholders, using Hunter Water’s established methodology and measuring business benefits.
• Translate business needs into clear requirements, process maps, user stories and acceptance criteria.
• Coordinate approved FSM and PSO initiatives, managing scope, priorities, risks and dependencies through testing and release approval.
• Apply Prosci methodology to process impacts and business readiness, partnering with the Change and Adoption Lead on people change.
• Connect operational teams, Digital, vendors and Functional Specialists to improve information quality and integrated processes across related systems.

What you'll need to be successful

Essential Criteria

• Experience in business analysis, continuous improvement, solution delivery or product management, improving processes and operational outcomes.
• Experience delivering business and technology initiatives from requirements through testing, implementation, adoption and benefits realisation.
• Prosci certification and ability to apply Hunter Water’s Prosci methodology to process improvement and business readiness.
• Strong analytical skills and understanding of integrated enterprise systems, using data to identify improvements, measure benefits and inform decisions.
• Strong stakeholder engagement and workshop facilitation skills, with experience developing requirements, process maps, user stories, acceptance criteria and business cases.

Desirable Criteria

Experience with configurable operational platforms such as FSM, PSO, IFS Cloud, GIS, ERP, scheduling or asset management systems.

Experience coordinating vendors and delivery partners, and knowledge of continuous improvement, Lean or operational excellence methodologies.

Relevant qualifications in Business, Information Technology, Engineering, Project Management or a related discipline.

Why you'll love working at Hunter Water

At Hunter Water our Values define who we are as an organisation and how we behave. We strive to live these Values and it is shown in the work we do and the way in which we interact with each other. Please click here to learn more about Hunter Water’s Values.

Hunter Water provides essential water services to communities across the Lower Hunter, while working to create a more sustainable, resilient and innovative water future for our region—and our people play an important part in making that happen.

We also know that doing great work is only one part of life. We support our people with flexibility, benefits and opportunities to learn and grow. At Hunter Water we offer a range of employee benefits. For this position, these will include, but are not limited to:

35-hour working week, with access to hybrid and flexible working options

3 Additional public holidays

5 additional days of paid carers leave each year

14 weeks paid parental leave for both primary and secondary carers

Paid community service leave

Fitness Passport and discounted health and wellbeing services

Employee Assistance Program

Reward and Recognition Program

Remuneration that's commensurate with skills, experience and the applicable Band 6/Band 7 classification under the Hunter Water Corporation Employees Enterprise Agreement 2024.

Application Steps

If this sounds like an opportunity you’d enjoy, we’d love to hear from you. Please submit your resume and a cover letter addressing the essential criteria above.

Please click to view the {Position Description}.

Application closing date:5pm, Monday 9th November 2026

Questions about the role? Contact: recruitment @hunterwater.com.au

Don’t meet every desirable criterion? We’d still love to hear from you. We value different skills, experiences and perspectives. If you meet the essential requirements and believe you have what it takes to succeed in the role, we encourage you to apply—you might be exactly who we’re looking for!

Everyone belongs at Hunter Water

We want Hunter Water to be a workplace where everyone feels they belong. We value different backgrounds, experiences and perspectives and are committed to creating an inclusive workplace with genuine equality of opportunity.

We encourage applications from people of all cultures, abilities, identities, ages and life experiences, and particularly encourage Aboriginal and Torres Strait Islander people, women, and people with disability to apply.

Employment with Hunter Water Corporation may be subject to pre-employment checks

including but not limited to criminal background checks, functional assessment,

drug and alcohol testing and psychometric assessment for preferred external applicants.