EPM Project Manager

About the team you are joining

IATA

• is the trade association for the world’s airlines, representing over 320
• airlines across 120 countries. Our members comprise 83% of total air traffic. IATA’s mission is to represent, lead,
• and serve the airline industry. IATA operates over 50 offices and 7
• regional offices across the world.

We

• are embarking on a continuous improvement and digital transformation journey. The
• BORA (meaning “better” in Swahili) program aims at delivering a new ERP and EPM
• solutions for IATA that will enable it to deliver on their fiduciary responsibilities as well as
• deliver more value to the business.
• The EPM Project Manager will be responsible for
• leading & supporting the successful delivery of the EPM workstream from
• vendor selection through design, implementation, testing, deployment, and
• business adoption. This role will work closely with business stakeholders,
• procurement, vendor management, vendors, systems integrators, internal
• technology teams and program management team to ensure the solution delivers
• the expected business outcomes and aligns with program objectives, architecture
• standards, and delivery commitments.

The

role reports to the ERP Program Manager.

What your day would be like

Project

Delivery

• Lead and manage the end-to-end delivery of the EPM workstream within the BORA Program, ensuring scope, schedule, budget, quality, and business objectives are achieved.
• Develop and maintain project plans, milestones, dependencies, resource requirements, and delivery roadmaps.
• Monitor project progress, proactively manage risks and issues, and drive resolution through appropriate governance channels.
• Ensure effective coordination between EPM, ERP, data, integration, security, reporting, and change management activities.

Stakeholder

Management & Governance

• Act as the primary point of coordination across Corporate Services, Finance, Business Teams, I&D, MDM, vendors, and Systems Integrators.
• Lead program governance activities, including RAID management, status reporting, executive communications, decision tracking, and steering committee support.
• Facilitate stakeholder workshops and discussions to drive alignment, resolve issues, and maintain delivery momentum.

Solution

Delivery & Implementation

• Coordinate the EPM solution selection process, including vendor demonstrations, evaluations, stakeholder engagement, and recommendation development.
• Partner with business process owners and solution experts to ensure requirements, design decisions, and implementation priorities are clearly defined and managed.
• Oversee solution design, integration, reporting, security, and implementation readiness activities, ensuring alignment with business and programme objectives.
• Ensure implementation deliverables produced by vendors and systems integrators meet agreed quality standards and business expectations.
• Testing,

Deployment & Business Readiness

Lead planning and execution for testing, User Acceptance Testing (UAT), cutover, deployment, hypercare, and transition to support.

Coordinate business readiness activities, including training, communications, and adoption planning, ensuring successful implementation and operational transition.

Vendor

& Partner Management

Support managing relationships with implementation partners, systems integrators, and software vendors, ensuring delivery commitments and quality standards are met.

Monitor vendor performance, contract deliverables, and service quality, escalating issues and driving corrective actions where required.