About the team you are joining
- Reporting to the Head,
- Airline Commercial Systems, you will be a member of the IATA
- Distribution Team.
The IATA Distribution
- Team is responsible for supporting the industry’s transformation to 100%
- Offers & Orders, enabled by IATA standards including NDC and ONE Order.
- Part of IATA Modern Airline Retailing (MAR) initiative, the team seeks to deliver customer‑centric retailing
- (personalization, seamless experiences) while transitioning the industry beyond
- legacy artifacts (PNR, e‑ticket, EMD).
Your role will
- be to manage the activities related to Offers & Orders transformation
- with airlines. This will include liaising with the standards development team, driving
- industry awareness activities (webinars, events, campaign), supporting airlines
- implementation and providing industry best practices.
What your day would be like
- Lead coordination and delivery of the annual IATA Offers & Orders Forum, including agenda development, speaker management, moderation, and follow-up actions
- Serve as the primary IATA focal point for airlines implementing Offers & Orders solutions with technology providers
- Contribute to IATA Retailing Consortium capturing implementation lessons learned and developing industry best practices
- Organize and facilitate workshops focused on Offers & Orders transformation, implementation approaches, business process changes, and transition planning
- Engage with airlines, vendors, and implementation partners to monitor industry progress and identify common challenges
- Collect implementation feedback and collaborate with IATA standards groups to improve the quality, usability, and adoption of Offers & Orders standards
- Maintain close coordination with the Passenger Standards Conference (PSC) to track standards development
- Support the annual industry survey and maturity assessment of “Order as the Master Record” adoption
- Produce implementation insights, adoption reports, and recommendations to accelerate industry transformation
- Support IATA's strategic initiatives related to the future evolution of airline retailing, including emerging opportunities enabled by Agentic AI
Job description provided by IATA.
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