Senior Product Manager, MRO Smart Hub

Employment Type: Permanent

Contract Duration

Why you will love working here

At IATA, we represent over 350 airlines worldwide, striving to make

aviation safer, smarter, more sustainable, and inclusive.

• Our Values are not just words on a page - they are the energy behind everything we do: ONE IATA - We collaborate across teams, TRUSTED - We do the right thing, INNOVATIVE - We make tomorrow better, INCLUSIVE - We embrace diverse perspectives.
• With over 30,000 courses available, we believe in continuous learning and support your growth in an ever-changing industry.
• Diversity, equity, and inclusion are our priorities. We are certified by the Equal Salary Foundation, offering equal pay and family-friendly policies.
• We encourage community involvement through volunteering and strive to make tomorrow better for aviation and our communities. We offer time off so you can support causes important to you.
• We promote work-life balance with flexible work options, including remote and hybrid work, a generous 'work from abroad' policy, and you get your birthday off!

About the team you are joining

You

• will join the Aircraft, Environment and Operations Data team within IATA's
• P&S Business Intelligence Services department. In this senior role, you
• will work closely with IATA’s OSS advocacy team, regional commercial leads,
• product specialists, Sales & Marketing, and the technology partner to
• deliver the continued growth and evolution of IATA's MRO SmartHub platform.

You

• will have end-to-end accountability for MRO SmartHub as a product and platform,
• including its vision, strategy, roadmap, commercial performance, P&L,
• delivery, customer experience, and industry adoption. Your mandate is to
• achieve the yearly commercial targets while positioning MRO SmartHub as a
• trusted industry reference to address the industry’s supply chain challenges

What your day would be like

Product Vision, Strategy & Roadmap

• Define and maintain the

product vision, strategy, value proposition, and multi-year roadmap,

aligned with IATA priorities and market needs.

• Translate customer needs,

industry developments, commercial opportunities, and contractual

commitments into clear product priorities and measurable outcomes.

P&L & Commercial Performance &

Strategy

• Maintain ownership and

responsibility for the product P&L, annual budget, forecast, and

financial performance.

• Deliver the product against

yearly revenue, contribution, customer growth, commercial, and contractual

targets.

• Define and manage the

commercial strategy, pricing, packaging, and go-to-market approach

throughout the product lifecycle.

• Define value propositions

and commercial positioning aligned with ecosystem evolution.

• Identify, qualify, and

develop new client opportunities and priority market segments with the

relevant IATA commercial teams.

Product Delivery & Technology Partner

Management

• Lead end-to-end product

delivery, ensuring agreed scope, quality, timelines, budget, and

contractual commitments are met.

• Manage the technical

• aspects of product delivery with the technology partner, including
• planning, backlog prioritization, release coordination, issue resolution,
• and delivery follow-up.

• Lead and manage product

• evolution initiatives and projects from concept through delivery, ensuring
• roadmap commitments, business objectives, stakeholder expectations,
• timelines, budgets, and expected outcomes are successfully achieved.

• Coordinate with technical,

data, operational, legal, procurement, and commercial stakeholders to

manage dependencies and support reliable product operations.

Customer Value, Experience & Support

• Monitor customer usage,

user experience, adoption, and feedback, and translate the resulting

insights into product development and enhancement priorities.

• Define customer value

realization frameworks, success metrics, and adoption indicators to

demonstrate product impact.

• Guide customers through

onboarding, data contribution, usage, and value realization, working with

the relevant operational and engagement teams.

Industry Engagement, Growth & Positioning

• Work closely with IATA’s

• Supply Chain advocacy team to align product and advocacy objectives with
• commercial targets and jointly deliver the agreed industry and commercial
• outcomes.

• Drive airline, supplier,

and partner engagement to increase adoption, contribution, and revenue

growth.

• Design and steer structured

engagement frameworks guiding airline and supplier participation across

onboarding, contribution, and value realization phases.

• Develop strategic

• partnerships and alliances that strengthen the MRO SmartHub ecosystem.
• Represent MRO SmartHub at
• industry events, workshops, and customer engagements.

• Define market positioning,

messaging, and commercial narratives to support growth and adoption.

We would love to hear from you if

• have a university degree,

• preferably in aviation, engineering, information systems, or a related
• field, with at least seven (7) years of relevant product management
• experience, complemented by business development or commercial experience
• in aircraft material trading, aviation MRO, or a related area.

• have proven experience

• within the aviation MRO and supply chain ecosystem, gained through
• airline, MRO, airline procurement, parts trading or surplus materials
• management environments.
• have demonstrated P&L
• ownership, with strong results orientation and the ability to take
• corrective action when performance differs from plan.

• bring strong commercial

• capability, including customer development, value proposition design,
• pricing, contract support, sales enablement, and go-to-market
• execution.

• bring experience managing a

digital or data product across its lifecycle.

• understand how data-enabled

products and digital workflows support procurement, materials management,

trading, and valuation decisions.

• communicate and collaborate

• effectively across functions, regions, and seniority levels, and influence
• outcomes without direct authority in a complex multi-stakeholder
• environment.

• demonstrate strong

• project‑management capability, with the ability to plan, coordinate, and
• deliver complex workstreams, manage competing priorities, and ensure
• timely, high‑quality execution across stakeholders.

• show proven experience

• engaging with external stakeholders at industry level (airlines, MROs,
• suppliers, associations).
• Travel Required: 10%
• Learn more about IATA’s role in the industry, our benefits, and the team at iata/careers/. We are looking forward to hearing from you!