Fraud Detection Analyst

• Permanent part-time role on a Saturday to Tuesday, 5pm – 2am roster
• Enjoy four Wellbeing Days to recharge when
• you need it
• Based in
• Auckland or Wellington working from home

Kō

tātou tēnei. Hei kawe i ngā mahi kia tutuki | This is us. Where making an

impact matters.

Join

• Kiwibank as a Fraud Detection Analyst and help protect our customers and
• operations. You will monitor fraud alerts, investigate suspicious transactions
• and make informed, risk-based decisions. Your work will directly reduce the
• impact of fraudulent activity and help our customers feel supported during what
• can be a stressful experience.

In this role, you will

• Monitor and assess fraud alerts to
• minimise financial losses and business risk.
• Analyse information from internal and
• external sources to determine appropriate next steps.
• Investigate transactions and decide
• whether fraudulent activity has occurred.
• Escalate emerging fraud trends and
• identify opportunities to improve systems, processes and procedures.
• Listen to customers’ concerns and provide
• clear, credible information and support.
• Work collaboratively to meet team
• objectives and service-level agreements.
• Respond to urgent statutory compliance
• requests from New Zealand Police within required timeframes.
• Provide occasional support to the
• after-hours team when needed, including during sickness, public holidays
• or other absences.

Please

• note this is a permanent part-time role, 32 hours per week, working Saturday to
• Tuesday, 5pm – 2am. Training will be during business hours in our Auckland or
• Wellington office.
• You will mostly work from home, however you will be required,
• on occasion, to come into the Auckland or Wellington office during business hours.
• Kō tātou tēnei.
• Kia hāpai i ō pūkenga | This is us. Where your expertise matters
• At Kiwibank, we will help you
• build on your strengths and develop new skills, but in the meantime, we would
• love to hear from you if you have some of the following skills and
• experience:
• Previous experience in a fraud detection or customer protection role in a bank or financial services firm.
• Experience using PRM or a similar fraud detection system, as well as advanced Excel and SQL skills.
• An understanding of fraud within the financial services industry and the relevant legislative environment.
• An understanding of anti-money laundering and countering financing of terrorism.
• Strong qualitative and quantitative problem-solving skills.
• Excellent attention to detail and a commitment to accuracy.
• Confident written and verbal communication skills, including the ability to listen carefully and explain information clearly.
• The ability to organise your workload, prioritise effectively and meet deadlines.

You

• do not need to tick every box to be considered. Above all, we are looking for
• someone who embodies Kiwibank’s purpose and values (Ngā Kauwaka) and who
• thrives in a vibrant and inclusive work environment.
• Tono mai |Apply Now –
• Applications close on Tuesday 24 November. We will be reviewing resumes
• throughout the advertising period and may withdraw the ad at any time.

Kō

• tātou tēnei. Hei hāpai ake i a koe | This is us. Where you matter.
• Making a difference for all
• Kiwi starts with making a difference for our people. Flexibility, growth,
• challenging and rewarding work - this is Kiwibank. A place where you can belong
• and thrive – we are as ambitious as we are caring. We have big ideas and big
• plans. For you, for Kiwibank and for all Kiwi.