SMS Product Manager

SMS Product Manager JD

We're looking for a Product

• Manager to own our SMS messaging portfolio end-to-end. This is a hybrid role
• that blends strategic product management with hands-on product ownership:
• you'll set the direction for our SMS products and APIs, and you'll also work day-to-day
• with engineering to ship them. You'll sit at the intersection of carriers,
• regulators, developers, and enterprise customers, turning a fast-moving and
• heavily regulated messaging landscape into products that are reliable,
• compliant, and profitable.
• This role suits someone
• equally comfortable writing a business case for new features and capabilities
• in the platform and grooming a backlog of user stories for the next sprint.

What You'll Do

Product Strategy &

Roadmap

• Own the vision, strategy, and multi-quarter
• roadmap for the SMS product line (A2P messaging, SMS APIs, sender ID and
• number provisioning, delivery receipts, two-way messaging, and related
• capabilities).
• Track the competitive landscape and translate
• market gaps into differentiated product opportunities.
• Build business cases with clear ROI, factoring in
• per-message economics, carrier/termination costs, and margin. Partner with
• commercial teams on pricing and packaging.
• Own SMS-specific compliance and regulatory
• requirements as product concerns — 10DLC and toll-free verification (US),
• sender ID and DLT registration (India), TCPA, GDPR, and evolving global
• rules — and build them into the roadmap rather than treating them as
• afterthoughts.

Define and monitor success metrics

deliverability, throughput, latency, conversion, revenue, gross margin,

and customer retention.

Product Ownership &

Delivery

• Own and prioritize the product backlog; write
• clear epics, user stories, and acceptance criteria for engineering.
• Lead agile ceremonies (backlog grooming, sprint
• planning, reviews, retrospectives) and serve as the primary point of
• contact for the development team on scope and requirements.
• Make day-to-day trade-off decisions on scope,
• sequencing, and technical approach in partnership with engineering and
• architecture.
• Coordinate releases, including internal
• enablement, documentation, and go-to-market readiness.