Sr Project Manager, Service Delivery

The Role

11:11 Systems is looking for a SrProject Manager to help guarantee a positive on-boarding and implementation experience for all 11:11 Systems clients. This is a full-time position, reporting to the Manager, Service Delivery Projects.

Responsibilities

• Manage multiple, simultaneous large scale deployment projects of customers into 11:11’s Infrastructure with limited guidance from management.
• Complete project deliveries ensuring milestones, timelines, and budgets are met and that successful customer outcomes are achieved.
• Follow 11:11 Systems project management practices and apply good common sense to each deployment utilizing the appropriate tools for each scope of work.
• Handle administrative tasks as necessary on projects to keep individual contributors focused on production work.
• Foster communication and transparency amongst all teams involved in the delivery of projects, including customers
• Contribute to the continuous improvement of delivery processes by offering feedback and suggestions on how to better deliver positive customer outcomes.
• Work supportively with colleagues, operating in a manner that is consistent with 11:11’s Code of Business Ethics and Company Values
• Serve as a mentor to Project Managers and Coordinators
• Responsibly receive, transmit, and handle company data and information per Company data handling agreements, work procedures and policies
• Review and follow company policies and guidelines, data privacy practices, including annual compliance training certification and policy acknowledgements

Additional duties as assigned

Must be able to work in assigned country without a visa sponsorship

Qualifications

Bachelor’s degree in technical discipline or equivalent work experience required

5+ years of demonstrated experience managing or coordinating projects

PMP or equivalent certification required

Excellent communicator (English language speaking and writing)

Excellent organizational and multi-tasking skills; attention to detail

Capable of handling multiple projects of various sizes simultaneously

Motivated for success, outgoing, extrovert

Must be able to work in assigned country without a visa sponsorship

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

Benefits

Healthcare Insurance Plan

Life Insurance

Paid Vacation & Holidays

India Pension Scheme