Mobile Solutions Analyst

Job Purpose

• To ensure that targeted business benefits to be
• derived from the mobile solution are achieved and that correct technical
• integration between Sales Force and the solutions vendors are realised.

Key Responsibilities

Systems

• and Project Management
• Liaise in communications between (Third party), VTM, Vector IT and relative principals as well other service providers.
• Liaise with the Technical Systems Administrator to ensure that issues are resolved timeously.
• Provide feedback to all internal customers regarding systems.
• Assist in managing the communication process for changes; enhancements to the systems used.
• Responsible for procuring and managing all internal technical resources where and when required for the VTM department.
• Ensure that all relevant documentation is filled and updated accordingly. This would include report briefs to the third party as well as internally call cycle templates.

Data

Administration

• Maintain the general data in both Sales Force and Application Provider.
• Create and load questionnaires/audits in Application Provider.
• Load promotional calendars in Application Provider.
• Draw, analyse and interpret reports from Application Provider before reports are scheduled to be emailed to principal or internally regional managers and sales teams.
• Identifies Continuous Business Improvement opportunities within the business unit / business area.
• Implements enhancements as per business project’s function.
• Assist in improving and streamlining business processes and preparing business process documentation.

Change

• Management, Training and Support
• Facilitate mobile user change management (FOCUS AREA) through appropriate communication channels.
• Co-ordinate the change management and training requirements with Application Provider Team as they provide training as part of their service.
• Facilitate mobile user involvement and system utilisation by identifying issues and finding solutions.
• Conduct trade visits to evaluate solution performance and user adoption in the field.
• Design and manage internal support programmes.
• Support managers’ information requirements whether it be staff training; specific report requirements or audit requirements.
• Promote system usage, benefits and returns within VTM (including management).

Business

Process Management

• Liaise with Application Provider consultants and Vector IT team to refine business processes.
• Design and implement business for principal requirements to ensure uniformity and clarity of requirements.
• Provide the associated change management support to internal customers & VTM principals.

Technical

• Insight and Expertise
• Manage the Network service provider.
• Manage internal networking and performance issues.
• Drive evolution of the mobile solution by reviewing best practice in local markets.
• Serve as a liaison between the Business and technical consultants to ensure the implementation of identified system enhancements.
• Review and analyse technical specification documents prior to sign off by the Applications Manager and handover to developer(s).
• Execute on small Business projects requiring IT systems implementation.
• Meet with relevant Business representatives to establish, understand and document detailed Business requirements to be met by the project.
• Compile and agree a scope definition document as well as functional specification document and ensure that full sign off is achieved prior to implementation.
• Assist with the calculation of the business case and return on investment with relevant Business users and stakeholders.
• Prepare the project plan by engaging all relevant parties.
• Plan for project-related hardware and software requirements by liaising on an on-going basis with the infrastructure team and external software supplier(s).
• Compile and store project documentation (including business process flow charts, technical specifications, end user training material and project plans).
• Ensure constant communication with developers and full testing of the solution and identify and resolve problems or constraints prior to user acceptance testing.
• Work in conjunction and communicate with the Business to implement the system.
• Report on realisation of the Business case and identified KPI’s.
• Provide post-implementation support to all end-users.

Information

• and Data Management
• Ensure team members accurately and regularly capture data onto the information system to enable access to reliable data and reporting for trend analysis and decision making.
• Share relevant data with management teams to enable reliable business decision making.
• Identify opportunities for improving on systems / processes related to the system.
• Similarly highlight areas for concern and address with relevant managers.

Administration

• Oversee filing and safeguarding of records within area of responsibility.
• Compile ad hoc spreadsheets when required.
• Compile ad hoc presentations when required.
• Process documents for inter-company charge outs.

Team

• Coordination and Self-Management
• Take ownership and accountability for tasks and activities and demonstrate effective self-management in terms of planning, prioritising and self-development.
• Follow through to ensure that quality and productivity standards of work are consistently and accurately maintained.
• Inform relevant parties in the event of tasks or deadlines not met, the potential risks thereof and provide appropriate resolution.
• Support and drive the business core values.

Key Relationships

Internal

• District sales and Merchandising Managers.
• District Sales and Merchandising Agent.
• Merchandisers.

External

• Brand department and all principal Customers.
• Mobile solutions service providers.
• External technical staff.
• Consultants.