Manager, Collections

We're looking for a

This role is Office Based, Pune Office

Role: Manager Collections– (Pune, India)

We are seeking a talented Manager, Collections in Pune, India. The right candidate has strong communication skills, passion for solving business problems, responsible for coordinating and supervising staff employees in all activities related to assigned in OTC Operational tower, ultimate responsibility for quality and productivity of the Collection team. The position will be part of Global Shared Services team in Pune

In this role you will...

Responsible for coordinating and supervising staff employees in all activities related to assigned in OTC Operational tower, ultimate responsibility for quality and productivity of the Collection team

Establish, produce, and monitor KPI's to ensure accurate and timely processing; work to meet and exceed SLA's.

Participate in continuous improvement by identifying areas where efficiencies can be gained, cycle times shortened, or automation introduced - develop a case for change and serve as a change champion during implementation

Ensure all processes are in line with internal policy and compliance

Provide excellent customer service to OTC's internal and external stakeholders; manages and mitigates escalations, serves as a single point of contact for onshore Process Owners

Professionally coach and develop team members to handle the processes to achieve business results and professional goals

Demonstrated commitment to valuing diversity, contributing to an inclusive working, and learning environment

Consideration of privacy and security obligations

You’ve got what it takes if you have…

A bachelor’s degree related to accounting/finance or related experience

Minimum 10 years of experience in Collections, O2C or dispute resolution in an Saas company or Outsourcing/BPO Industry. Atleast 2 years of experience in managing team.

Strong leadership, interpersonal and communication skills to effectively manage relationships with teams and stakeholders

Must have strong critical thinking, problem solving, and solution-based approach

Ability to prioritize and work with a sense of urgency

Track record of achieving results with a strong sense of ownership and follow-through

Advance English and good written and verbal communication skills to interact upward and cross functionally are a must

Strong knowledge of MS office especially Excel, PowerPoint & Outlook

Must be comfortable working in a global company across multiple time zones

Extra dose of awesome if you have…

CA/CMA preferred

#LI-Onsite

Our Culture

Spark Greatness. Shatter Boundaries. Share Success. Are you ready? Because here, right now – is where the future of work is happening. Where curious disruptors and change innovators like you are helping communities and customers enable everyone – anywhere – to learn, grow and advance. To be better tomorrow than they are today.

Who We Are

At Cornerstone, we believe in AI that works in the service of people, amplifying their judgment to drive high-performing, future-ready organizations forward. Cornerstone Workforce AI™, the intelligence platform for workforce readiness, brings together workforce and labor market data into a proprietary Cornerstone People Graph™, translating signals into intelligence, targeting learning where it matters, developing critical skills, and surfacing hidden talent.

Delivered as an open, enterprise platform across whatever application your people work in every day, Cornerstone Workforce AI is built for scale, security, and trust, with certified AI guardrails. As an industry leader, Cornerstone is helping approximately 7,000 organizations, 140M+ users, across 186 countries build continuous workforce readiness.

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