Director, Professional Services - India

We're looking for a

This role is Office Based, Mumbai Office

Practice

Director – Professional Services ( SaaS ) | Mumbai

Role Overview

• The Practice Director is a senior,
• strategic, and highly execution-oriented techno-functional leader responsible
• for the growth, performance, and evolution of a Professional Services practice.
• This role requires a leader who can
• operate confidently at both the strategic and operational levels—setting the
• direction for the practice while remaining close enough to the technology,
• product, customer, and delivery landscape to make sound decisions and unblock
• complex engagements.
• The Practice Director will own
• practice strategy, portfolio performance, delivery excellence, customer
• outcomes, talent development, and the evolution of scalable service offerings.
• They will play a critical role in translating Workforce AI capabilities,
• customer needs, and business priorities into practical, differentiated, and
• scalable services.
• A key expectation of this role is
• the ability to lead in an evolving AI landscape. The successful candidate must
• bring demonstrated experience in Workforce AI and practical AI capabilities,
• with a strong understanding of how AI can transform workforce processes,
• customer outcomes, and Professional Services delivery.
• Working closely with Professional
• Services, Sales, Customer Success, Product, Engineering, Alliances, and
• Support, the Practice Director will shape strategy, influence product and
• services direction, resolve critical customer and delivery challenges, and
• build a high-performing organization capable of executing at scale.

In This Role You Will

Practice Strategy & Growth

Define

• and execute the practice strategy, operating model, governance, and
• service portfolio in alignment with business priorities and market
• opportunities.

Translate

Workforce AI capabilities and evolving customer needs into scalable

service offerings, implementation approaches, and advisory services.

Drive

the evolution of the practice through new offerings, improved delivery

models, differentiated capabilities, and strategic investments.

Partner

with Sales and Customer Success to shape strategic opportunities,

strengthen value propositions, and support practice growth.

Portfolio & Delivery Leadership

Own

• the overall health and performance of the portfolio, including revenue,
• margin, utilization, delivery quality, customer satisfaction, risk, and
• strategic commitments.

Establish

strong operating rhythms and governance to identify risks early and drive

timely corrective action.

Provide

senior leadership and direction for complex, high-risk, or strategically

important customer engagements.

Ensure

delivery teams maintain a strong focus on customer outcomes, time to

value, quality, and sustainable adoption.

Techno-Functional & Customer Leadership

Serve

• as a senior techno-functional authority for complex customer engagements,
• connecting business objectives with product capabilities, solution design,
• integrations, implementation complexity, and delivery strategy.

Provide

strategic guidance during complex pursuits, helping shape solution

approaches, estimates, assumptions, risks, and customer outcomes.

Build

trusted relationships with senior customer stakeholders and serve as an

executive escalation point when required.

Lead

critical customer and delivery escalations with urgency, sound judgment,

and clear accountability through resolution.

Cross-Functional Leadership

Partner

• closely with Product and Engineering to provide market and customer
• insights, influence priorities, and address product or capability gaps
• affecting customer outcomes.

Work

• across Sales, Customer Success, Support, Alliances, and regional Services
• leadership to ensure strong alignment from opportunity through delivery
• and value realization.

Drive

clear ownership and accountability across complex cross-functional

dependencies.

People & Organizational Leadership

Build

and lead a high-performing organization of Practice Managers, architects,

consultants, and delivery leaders.

Set

a high bar for leadership, accountability, technical depth, execution, and

customer ownership.

Develop

future leaders through coaching, mentoring, succession planning, and

targeted capability development.

Create

an environment that combines strategic thinking, operational discipline,

innovation, and strong execution.

AI & Workforce Transformation

Bring

practical experience and thought leadership in Workforce AI and AI-enabled

workforce transformation.

Shape

how AI capabilities are positioned, implemented, adopted, and

operationalized for customers.

Drive

• the responsible adoption of AI across Professional Services, including use
• cases that improve productivity, delivery quality, insights, risk
• visibility, and decision-making.

Establish

• practical AI-enabled ways of working while ensuring appropriate
• governance, human oversight, quality controls, security, and responsible
• use.

You’ve Got What It Takes If You Have

• 10–15+ years of progressive experience in Professional Services, consulting, SaaS, enterprise technology, or digital transformation, including significant leadership responsibility.
• Demonstrated experience in Workforce AI, AI-enabled workforce transformation, or enterprise AI solutions is required.
• Strong understanding of how AI can be applied to workforce strategy, skills, talent, learning, mobility, productivity, and organizational transformation.
• Strong techno-functional depth, with the ability to move comfortably between business strategy, product capabilities, solution architecture, integrations, implementation complexity, and delivery execution.
• A proven ability to set strategy and personally drive execution—translating broad business priorities into clear plans, decisions, operating mechanisms, and measurable results.
• Demonstrated success leading a Professional Services practice, portfolio, business unit, or large delivery organization.
• Proven ownership of business and portfolio performance, including revenue, margin, utilization, productivity, delivery quality, customer satisfaction, and employee engagement.
• Experience shaping and scaling service offerings, delivery methodologies, governance models, and repeatable implementation approaches.
• Strong executive presence with the ability to influence customers and senior stakeholders and navigate complex, high-stakes situations.
• Proven experience leading complex customer escalations and making timely decisions in ambiguous environments.
• A strong track record of building, developing, and retaining high-performing teams across geographically distributed and matrixed organizations.
• Experience influencing and partnering effectively with Product, Engineering, Sales, Customer Success, and other senior cross-functional leaders.
• Demonstrated experience applying AI to Professional Services delivery, with practical use cases across discovery, solution design, implementation, documentation, testing, knowledge management, reporting, and delivery insights.
• Strong understanding of responsible AI practices, including human oversight, quality controls, data security, governance, and adoption.

Leadership

Attributes We Are Looking For

The successful candidate will be

Strategic,

but highly execution-oriented

Technically

credible and commercially minded

Comfortable

moving between executive conversations and delivery-level detail

Decisive

and able to bring clarity to ambiguity

A

• strong people leader who sets a high bar and holds teams accountable
• Customer-focused,
• with strong ownership and a bias for action

Comfortable

challenging the status quo and driving change

Passionate

about Workforce AI and the practical application of AI to customer and

business outcomes

Preferred

Qualifications

• Experience in HR technology, talent management, learning, skills intelligence, workforce transformation, or enterprise HCM solutions.
• Experience delivering or consulting on AI-powered workforce, talent, skills, learning, or employee experience solutions.
• Degree in Computer Science, Engineering, Information Systems, Business, or a related discipline.
• Relevant certifications in AI, cloud, enterprise architecture, project/program management, Agile, or Professional Services.
• Experience with CRM, Professional Services Automation, resource management, project management, and portfolio management platforms.

Our Culture

Spark Greatness. Shatter Boundaries. Share Success. Are you ready? Because here, right now – is where the future of work is happening. Where curious disruptors and change innovators like you are helping communities and customers enable everyone – anywhere – to learn, grow and advance. To be better tomorrow than they are today.

Who We Are

At Cornerstone, we believe in AI that works in the service of people, amplifying their judgment to drive high-performing, future-ready organizations forward. Cornerstone Workforce AI™, the intelligence platform for workforce readiness, brings together workforce and labor market data into a proprietary Cornerstone People Graph™, translating signals into intelligence, targeting learning where it matters, developing critical skills, and surfacing hidden talent.

Delivered as an open, enterprise platform across whatever application your people work in every day, Cornerstone Workforce AI is built for scale, security, and trust, with certified AI guardrails. As an industry leader, Cornerstone is helping approximately 7,000 organizations, 140M+ users, across 186 countries build continuous workforce readiness.

Check us out on LinkedIn, Comparably, Glassdoor, and Facebook!