- Act as the dedicated point of contact for customers, ensuring seamless communication and a high level of responsiveness.
- Build and sustain strong, trust-based relationships with clients, promoting loyalty and repeat business.
- Identify customer needs and tailor service solutions that align with their operational and business priorities.
- Collaborate with internal technical, commercial, and project teams to ensure timely, quality service delivery.
- Monitor account performance against objectives, track service delivery, and ensure full contractual compliance.
- Drive service sales growth by generating new opportunities within existing accounts and supporting the introduction of new service offerings.
- Lead account review meetings, prepare performance dashboards, and provide clients with value-driven insights and improvement recommendations.
- Contribute to the continuous improvement of processes and service portfolio development based on customer feedback and market trends.
Job description provided by Sidel.
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