Key Accounts Manager

About Railbookers

At Railbookers, we believe the journey is just as meaningful as the destination. Life at Railbookers is full of opportunities, new experiences, and rewarding relationships.

We are a diverse team of talented individuals from around the world who share a passion for travel and discovery. As we continue to expand internationally, we remain committed to preserving the culture that makes Railbookers special - one built on collaboration, engagement, and innovation.

Global movements don’t happen because of one person. It takes an entire team to make an impact and achieve something BIG. At Railbookers, we encourage every employee to identify opportunities to improve our business and contribute to our continued growth.

Our shared passion for travel drives everything we do. We love inspiring our customers to explore the world by rail and experience unforgettable journeys. Most importantly, we empower our employees to bring their authentic selves to work every day, enjoy what they do, and have fun along the way.

Job Purpose

As a Key Account Manager at Railbookers Group, you will be a seasoned professional responsible for managing and nurturing relationships with our most important clients. With a strong understanding of account management, wider department goals, and cross-functional impacts, you will develop strategies to enhance customer satisfaction and drive revenue growth through strategic account management. You will need to be driven for success and self-motivated. This role requires excellent attention to detail, multitasking abilities, and the capacity to work on problems of diverse scope.

Duties and Responsibilities

Account Management and Strategy

• Serve as the primary point of contact for key accounts, ensuring their needs are met and expectations exceeded.
• Develop strong collaborative relationships with assigned Agency partners at all levels: head office, agency owners and travel advisors.
• Work closely with marketing department to negotiate co-op budgets and develop marketing plans with select Key Account partners.
• Develop and implement account strategies to maximize revenue and strengthen client relationships.
• Work on problems of diverse scope, analyzing situations and data to resolve a wide range of issues in creative ways.
• Balance competing goals and commitments effectively.

Performance Analysis and Growth

• Monitor account performance and analyze sales metrics to identify opportunities for growth.
• Prepare and present reports on account performance and growth strategies to senior management.
• Actively seek feedback and opportunities for improvement, conducting retrospectives to diagnose and recommend enhancements.

Client Relations and Communication

• Conduct regular business reviews with key clients to assess satisfaction and address any concerns.
• Stay informed about industry trends and competitor activities to provide insights to clients.
• Build productive and stable working relationships with internal functional teams and relevant cross-functional teams.

Business Development

Identify and pursue new business opportunities within existing accounts.

Collaborate with cross-functional teams to deliver customized solutions and services that meet client needs.

Training and Presentations

• Conduct online and in-person training presentations for travel agents as well as consumer webinars as needed.
• Develop and execute joint consumer presentations and virtual travel talks to support the Key Accounts.
• Participate in virtual and in-person travel partner conferences, trade shows, and travel agent training events.

Team Leadership and Culture

Foster a culture of collaboration and communication within the sales team.

Mentor, and help coach and train US-based Business Development team members as assigned.

Model the RBG Values and Ways of Working, leading by example for more junior team members.

Minimum 7+ years of experience in account management or sales, preferably in the travel or tourism industry.

Bachelor's degree in Business Administration, Sales, or a related field.

Must be located in the USA in one of the states we employ in.

Proven track record of managing key accounts and driving revenue growth.

Strong interpersonal and communication skills, both verbal and written, with the ability to build relationships at all levels.

Excellent analytical and problem-solving skills, with a focus on data-driven decision-making.

Strong negotiation skills and the ability to influence stakeholders.

Experience with CRM systems and account management tools.

Working knowledge of Microsoft Outlook, Word, and Excel or similar.

Ability to work flexible hours, including evenings and weekends on occasion.

Ability to work virtually from home with suitable office space.

Some overnight travel required to attend partner events, company meetings and FAM trips. Approximately 25-30%

The USA Key Account Manager will work with minimal instruction for day-to-day tasks, potentially requiring guidance for complex or new assignments. This role demands the ability to work independently, demonstrating proactive self-motivation and good judgment to obtain successful solutions. The ideal candidate will be passionate about customer success and relationship building, with the capacity to drive key account management strategies that align with Railbookers Group's objectives.

What we Offer

Work from Home

Generous PTO Package

Bonus and Incentive Plans

• Medical, Dental, and Vision Insurance
• Employer sponsored Life and AD&D Insurance
• Voluntary Life and AD&D Insurance
• Voluntary Short-term/Long Term disability Plan

EAP - Employee Assistance Program

• 401 (k) with Employer-Match
• Work Away from Primary Location
• Familiarization Trips (Get paid to experience our vacations!)
• Employee and Family/Friend Travel Discounts
• Corporate Discounts through Working Advantage

Employee Referral Bonus Program

Cross-Departmental and Advanced Training Opportunities

Anniversary, Birthday, and Recognition Perks

Years of Service Awards

Annual Reimbursements for Home Office (office expenses, phone, internet)

Remote - Work from home Location Requirement: While this position is remote, candidates must be permanently located and authorized to work in one of the following U.S. states:

USA: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Idaho, Illinois, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, Wisconsin.

We are unable to consider applicants who reside outside of these locations.