Applications Engineer

SUMMARY

The

• Application Engineer position is responsible for acting as the technical
• interface between the business units and engineering, generating new business
• opportunities through development of new products, supporting field issues, and
• driving resolutions, as well as coordinating engineering resources to support
• on-going activities.

JOB

RESPONSIBILITIES

• Establish and maintain strong working relationships with external customers,

with the goal of providing technical and business solutions for all

stakeholders, while ensuring satisfaction through all stages of the process

• Act as the key technical advisor and product advocate for the business unit
• Evaluate and translate customer requirements into functional and technical

elements that can be used to drive technical specifications for new product

development or product optimization

• Act as technical advisor and product advocate for business unit
• Support competitive benchmarking activities (product and manufacturers), in

order to provide guidance/insight to business units for strategic planning

• Prepare and deliver formal technical presentations to the sales department,

external customers (new and existing), or other stakeholders, as appropriate

• Resolve customer issues in a timely manner that is consistent with the company

mission, values, and strategic objectives

• Support sales and marketing activities through attendance of industry trade

shows, conferences, and internal sales and training events

• Maintain existing customers, while working to establish new customers through

partnerships with sales and a focus on conquest opportunities

• Assist in the design and development process to ensure customer requirements

and business unit objectives are captured, with a goal to meet or exceed

expectations

• Travel regularly to key end-user customers and OEMs to ensure successful

product launches, support integration opportunities, and provide training when

appropriate

• Maintain up-to-date and accurate records for key customers, quotes, project

requests, contacts, and correspondence

• Ensure application of design practices and procedures supportive of INCOSE

(International Council on Systems Engineering) guidelines

• Support Systems Engineering team with the development and implementation of

appropriate group tools and processes

• Solve complex problems with minimal assistance
• Other duties as assigned