We
- are seeking a Senior Operating Model and Continuous Improvement Consultant to
- play a critical leadership role in reimagining our enterprise operating model
- for the future, with a strong focus on AI-enabled transformation. This role
- will partner closely with our AI, Technology, and Business teams to
- fundamentally redesign how work gets done—leveraging automation, advanced
- analytics, and emerging AI capabilities. The mandate is not incremental
- improvement, but end-to-end process reinvention, anchored in customer-centric
- value creation and aligned to our 2030 strategic ambitions. This is a highly
- visible role requiring a combination of process excellence, strategic thinking,
- and innovation, with the opportunity to shape how the organization operates in
- the future. This role reports to Manager, Continuous improvement.
KEY RESPONSIBILITIES
- Current and Future-State
- Process & Operating Model Design: Lead the end-to-end redesign of core
- business processes, moving beyond traditional optimization to reimagine
- workflows for an AI-enabled future; define and design future-state operating
- models that integrate AI, automation, and digital capabilities; and translate
- strategic priorities into scalable, sustainable process frameworks aligned to
- 2030 targets.
- AI-Enabled Transformation: In reviewing current and future state
- mapping, identify process automation and AI opportunities. Partner
- with AI and Data teams to embed AI into business processes, identifying
- high-impact use cases across the value chain; reimagine roles, decision points,
- and workflows to fully leverage human + machine collaboration; and ensure
- process designs maximize efficiency, quality, and user experience through
- intelligent automation.
- Value Stream Mapping & Customer-Centric Design: Lead value
- stream/journey mapping initiatives with a strong focus on the end-user/customer
- experience; identify opportunities to eliminate waste, reduce cycle time, and
- enhance value delivery; and shift the organization from functional optimization
- to end-to-end value optimization.Enterprise Continuous Improvement Leadership: Act as a senior leader
- within Continuous Improvement, setting direction and raising the bar on process
- excellence; introduce modern methodologies that integrate Lean principles with
- digital and AI capabilities; and drive adoption of standardized process
- frameworks, governance, and measurement.
- Strategic Influence & Stakeholder Engagement: Partner with senior
- leaders across the organization to shape transformation priorities and
- roadmaps; influence without authority, building alignment across business,
- technology, and AI teams; and provide clear, executive-level insights and
- recommendations on transformation opportunities and risks.
- Delivery of reimagined, AI-enabled processes that materially improve
- efficiency, experience, and outcomes
- Establishment of future-ready operating models aligned to strategic and
- financial targets
- Measurable progress against 2030 transformation and performance goals
- Increased adoption of AI-driven ways of working across the organization
Job description provided by GreenShield.
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