PROGRAM MANAGER - PSP

WHO WE ARE

• When it comes to health, we’re always looking for ways
• to push for better. It’s why we were founded in the first place. In 1957, our
• founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health
• by forgoing her own medicine to pay for her sick daughter’s prescription. He
• knew there had to be a better way. So, he introduced North America’s first
• prepaid drug plan, and GreenShield was born as a non-profit with a mission
• to support better health for all Canadians.
• We aren’t just a health and benefits company. We’re
• the only non-profit social enterprise that brings worlds of coverage and
• care together, all in one place.
• We’re noble challengers, purposefully building a better
• way and we need the best people to help us create a more holistic approach that
• takes care of the mind and body.
• Our mission is to create better health for all
• Canadians, and we know that starts with our employees.

THE

ROLE IN A NUTSHELL

• Base Salary: CAD $94,406.00 - 142,069.00
• Design, implement, and oversee
• patient programs tailored to client and patient needs, ensuring alignment
• with strategic goals and KPIs.
• Develop and implement governance
• principles, issue escalation processes, and corrective action plans to
• optimize program performance.
• Foster and maintain strong
• relationships with clients, healthcare providers, and stakeholders to
• ensure collaboration and program success.
• Oversee daily operations, including
• patient enrollment, service delivery, and program performance monitoring.
• Analyze KPIs to identify
• opportunities for process improvements and ensure programs meet or exceed
• targets.
• Recruit, train, and manage program
• staff, providing feedback, support, and development opportunities to
• maintain high service standards.
• Serve as the primary contact for
• clients, addressing inquiries, ensuring satisfaction, and maintaining
• transparent communication.
• Participate in regular client
• meetings to review progress, discuss strategic, compliance, and
• operational updates, and identify areas for improvement.
• Build and maintain relationships
• with PSP vendors, prescribers, and other stakeholders, ensuring program
• alignment and satisfaction.
• Collaborate with Pharmacy Services
• to oversee product distribution per client criteria, ensuring shipment
• coordination and inventory reconciliation.

Support Reimbursement Services

• teams managing reimbursement navigation, financial assistance, and
• coverage renewals.
• Monitor clinical KPIs, manage
• escalations, and support clinical visits and patient education
• initiatives, ensuring adherence to touchpoint schedules.
• Manage program budgets, ensuring
• cost-effective use of resources to meet financial and operational goals.
• Propose and implement solutions to enhance program efficiency and
• value.

WHO WE'RE LOOKING FOR

BSc in Healthcare, Business

Administration, or a related field (Master’s preferred)

Experience in patient support or

• healthcare program management with a focus on operational excellence and
• stakeholder collaboration
• 5-10 years of specialty pharmacy or
• patient support program experience
• Strong understanding patient
• support services, specialty pharmacy operations, and reimbursement
• processes
• Leadership and Project Management;
• Communication and Interpersonal
• Skills;
• Analytical reporting; Operational
• Efficiency and Excellence
• Governance and Compliance; Resource

Management

THE CULTURE

• We believe a career should be meaningful. Not just a
• means to earn a living. Our culture is one where everyone's voice is heard and
• valued. Because that’s what it takes
• to create better health for all. We dare to challenge the status quo. And we’re
• driven by people who have challenged theirs. We believe that your
• workplace should empower you to be the best version of yourself. That’s why we provide a
• place where you can be inspired, challenged, and rewarded.
• Where your growth means our growth.
• Where your voice is heard and valued.
• Where your work has purpose. And purpose matters.

We believe our people are

• critical to our overall success. Inclusivity makes us a stronger, smarter and
• more informed organization. Being intentionally inclusive of diverse
• backgrounds, perspectives and experiences will enhance our company culture to
• positively impact how we support our communities. A career at GreenShield isn’t just about personal
• achievements, it's about making a
difference together.
• Here’s to Better Health for All!

A

FEW MORE DETAILS

• Proficiency in English is required
• for this position. As part of this role, you will be required to communicate
• with colleagues or customers who use English as their primary language. By requiring English proficiency for this
• position, we aim to ensure that our employees can excel in their roles,
• collaborate, and communicate effectively, and contribute to the success of our
• organization.
• GS supports diversity, equity and
• inclusion in our teams and communities, and we value the unique contributions
• made by all. Even if your experience doesn’t align perfectly to every
• requirement, we invite you to apply. We encourage applications from
• all candidates and will accommodate needs under human rights legislation
• throughout all stages of the recruitment and selection process. Please let us
• know of any accommodation through [email protected]. Information received relating to
• accommodation will be addressed confidentially.
• Providing this information gives
• GS consent to use your personal information to assess your suitability for
• specific positions, future opportunities or for your personnel file. Your
• résumé will be held in strict confidence and will be viewed only by the
• Organization. Information may be stored outside of Canada and could be used for
• aggregate statistical purposes (which uses no personal identification).
• AI Usage - GreenShield leverages AI to help produce Job Descriptions, and ideate on interview questions. We also leverage AI for interview transcription support.