Internal Communications Specialist

Content creation and dissemination

• Research, develop and write internal communications content, including but not limited to: emails, memos, news posts, website content, and other communication materials.
• Edit and proofread content submitted by campus partners for clarity, accuracy, tone and adherence to university style, messaging and accessibility standards.
• Ensure consistency and alignment of communication products with institutional messaging.
• Build, format and distribute content through a variety of platforms and channels (primarily digital) and create visually compelling layouts.
• Create communication products that follow brand standards and are engaging and accessible.

Communications planning

• Work proactively to develop an understanding of key campus partners’ unit functions, processes and initiatives.
• Receive, assess and coordinate requests from campus partners for communications support and provide timely guidance.
• Develop and implement project-based internal communications plans within established strategies and guidelines, including detailed timelines and deliverables.
• Coordinate planning, scheduling and distribution of internal communications across channels.
• Collect and analyze communication metrics to evaluate the effectiveness of internal communications activities and identify opportunities for improvement.

Project management, processes and best practices

• Use project management tools to track projects from inception through completion.
• Support the implementation of central guidance, standard operating procedures, workflows, and processes, including timely content review and approval.
• Stay informed about the latest trends in communication and marketing and adapt approaches to incorporate emerging best practices.
• Monitor analytics, produce reports and analyze data to inform and enhance effectiveness of current internal communications practices.

Collaborative activities

• Serve as a point of contact for campus partners seeking guidance on internal communications, helping connect them to appropriate channels, content types and workflows.
• Engage with diverse constituents across campus to support the implementation and reach of communications plans.
• Build relationships and collaborate with colleagues across campus and within University Marketing and Communications to align internal communications with institutional and divisional priorities.
• Share internal communications best practices and insights with colleagues to support continuous improvement.

Knowledge, Skills, and Abilities

• Strong writing, editing and proofreading skills.
• Ability to initiate and manage multiple projects simultaneously, to adapt to competing and changing priorities, and meet deadlines in a fast-paced environment.
• Excellent attention to detail and commitment to accuracy and accessibility.
• Ability to work professionally in a collaborative environment and effectively interact with individuals at all levels.
• Familiarity with digital publishing tools, email platforms and content management systems.
• Comfort learning and working within established workflows, processes and guidelines.