Customer Success Specialist

The Customer Success Specialist will be the face of 4DMedical for our U.S. based customers. This role combines first-line customer support and ticket triage, ownership of U.S. portal configuration and install verification, and end-user portal training and onboarding. This is a fantastic opportunity for someone from a CT / radiology clinical background who wants to move into a salaried, remote customer-facing role.

Responsibilities/Duties

• ·Run portal training and onboarding for clinical end users (pulmonologists, radiologists, CT technologists, nurse navigators, program coordinators).
• ·Support workflow adoption and operational best practices during early adoption phase of customer journey
• ·Serve as day-to-day contact for an assigned portfolio of U.S. accounts; field clinical questions (protocols, screening eligibility, report workflow) and surface recurring issues for product fixes
• ·Configure 4DMedical algorithms, workflows, and reporting settings to align with customer clinical and operational requirements
• ·Share customer feedback and operational insights to improve internal processes

Experience Required

• ·Hands-on clinical CT / radiology experience in a U.S. hospital or imaging center (chest CT, pulmonary imaging or lung cancer screening strongly preferred)
• ·Direct exposure to PACS / RIS, DICOM routing / auto-send configuration and hospital imaging IT workflows from the clinical side
• ·Formal clinical imaging training (radiologic technology program or equivalent) with hands-on CT experience

Desirable Experience

• ·ARRT (R)(CT) or state-equivalent radiologic technologist credential
• ·Customer-facing applications, in-service / training, vendor support or SaaS / healthcare-IT technical support experience (Tier 1–2); familiarity with Salesforce or a ticketing system
• ·Bachelor's degree; imaging-informatics exposure (CIIP-type knowledge); Salesforce / Jira / Confluence familiarity

Additional Information

• Flexible working hours
• Opportunity to work from home
• Full Health Dental and Vision insurance
• 4DMedical provides an inclusive work environment and embraces the diverse talent of its people.
• Successful candidates will be required to undergo background checks and credentialing. As well as provide documentation eg I-9 verification.

How to Apply

• Please submit a current CV and a Cover Letter (Mandatory) which details your alignment with the requirements of the role. Applications that do not have a Cover Letter will not be considered.
• 4DMedical provides an inclusive work environment and embraces the diverse talent of its people.
• For more company information visit our website: www.4dmedical.com
• Should you have any queries regarding the position please contact [email protected]