Delivery Manager/Product Owner

• Croda is a FTSE100 organisation
• where we truly believe our people are our difference and this, along with our
• values of Innovative, Responsible and Together, create ‘our Purpose, Smart science
• to improve lives™’. With over 5,000 employees globally, we specialise in the
• research and development of innovative ingredients for the Life Science and
• Consumer Care markets.
• We are focused on developing our inclusive culture through
• accountability, collaboration and innovation. By joining Croda, you will be
• part of a team who are using smart science to create a more sustainable future.
• As we deliver our ambitious
• 2030 Growth Strategy, we’re looking for a Delivery Manager / Product Owner to to lead delivery of our Digital Marketing
• and website solutions, converting business priorities into a clear backlog and
• coordinating work from requirement through testing, release and adoption.

Who We’re Looking For

Experience

• as a Delivery Manager, Product Owner, Digital Product Manager or equivalent in
• website or digital delivery.
• Demonstrable experience directly managing engineers
• and testers, including workload planning, objective setting, coaching,
• professional development and performance management.
• An understanding of website delivery, digital
• marketing platforms, content-led experiences, support processes and iterative
• delivery methods.
• The ability to translate marketing, business and
• user needs into prioritised backlog items, acceptance criteria and practical
• delivery plans.
• Strong stakeholder, supplier, planning and
• organisational skills, with experience managing support and change activity in
• parallel.
• Experience coordinating testing, release readiness,
• adoption and post-release support for website or digital platform changes.
• Clear written and verbal communication, analytical
• problem solving and the ability to explain technical topics in business
• language.
• Degree-level education or equivalent experience in
• digital, marketing, business, technology, product or delivery.
• Desirable: Relevant product ownership, digital delivery, business analysis,
• agile or service management training, and experience in chemical or
• manufacturing industries.

What You’ll Be Doing

• Own and prioritise the customer-facing website solutions backlog based on business value, user needs, risk and delivery capacity.
• Lead a multidisciplinary team of engineers and testers, setting clear objectives, allocating work, coaching team members and building a culture of accountability, collaboration, quality and continuous improvement.
• Act as Product Owner for CrodaOn and related website improvements, defining clear requirements, user stories, acceptance criteria and outcomes.
• Manage website support and ticket triage, ensuring incidents, requests and improvement opportunities are progressed effectively.
• Engage Digital Marketing, Business Excellence and regional leads to understand campaign, content, functionality and market-sector needs.
• Create delivery plans and coordinate web technology teams, IT, digital agencies and suppliers through design, build, testing and release.
• Manage risks, issues, dependencies and resource constraints affecting website stability, user experience or delivery timelines.
• Coordinate user acceptance testing, release readiness, training input, handover and post-release support.
• Maintain clear backlog, decision, release and status records, communicating progress, risks and benefits to stakeholders.
• Use service data, user feedback and recurring ticket themes to identify improvements and inform the roadmap for customer-facing websites.
• Work with architecture, security and technology teams to ensure customer facing solutions remain supportable, secure and aligned to Croda’s technology strategy, identifying technical debt and incorporating them into the roadmap.
• You will play an important role in embedding a
• safety culture where people look out for one another, feel able to speak up,
• and work together to protect the health, safety and wellbeing of colleagues,
• communities and the environment.

What We Offer

• The successful candidate will receive a competitive salary and benefits package including
• Defined benefit Pension scheme
• 25 days holiday (plus bank holidays)
• Private medical insurance
• The expected
• base salary for this position is £70,000 – £75,000 annually.
• This is a hybrid role with travelling to Cowick when required
• If you require any reasonable adjustments during the hiring process or experience any issues
• with our online application process, please email [email protected].
• Why Croda?
• At Croda, we believe our people are
• our difference. We are people-led, driven by the desire to do good and deliver
• value, a unifying principle shaped by all the great people that have
• travelled through Croda since our beginning in 1925. We pride ourselves on bringing together
• diverse teams and talents from across the globe and, guided by our values of
• Responsible, Innovative, and Together, we are passionate about building an
• inclusive, collaborative, and diverse organisation with innovation and customer
• focus underpinning all that we do.
• Croda is an
• equal opportunities employer and positively encourages applications from
• suitably qualified and eligible candidates regardless of sex, race, disability,
• age, sexual orientation, marriage or civil partnership, pregnancy or maternity,
• religion or belief.