Continuous Improvement Coordinator

Job Purpose

Responsible for leading, facilitating, and/or enabling process efficiencies and controllership to support organizational oversight and management of key activities.

Primary Functions

• Provide leadership and technical expertise for planning, managing and implementation of business unit continuous improvement initiatives;
• Manage multiple initiatives which may have many internal and external dependencies, are complex in scope, have multiple integration points, and are worked within multiple teams of resources;
• Assign tasks, responsibilities, and deadlines to initiative team members;
• May be accountable for the financial management of assigned initiatives, including integration opportunities and cost reductions;
• Complete reporting, monitoring and evaluation activities of current projects and/or actions targeted to improve key metrics and customer insights;
• Accountable for project delivery including meeting time, quality, and customer standards;
• Provide consultative support to leadership within context of overall strategic objective to initiate actions to improve the customer experience and gain process efficiencies;
• Serve as an integral part of a team that will develop and lead the deployment of continuous improvement infrastructure throughout the business unit;
• Provide insight and guidance from a business perspective on the direction and continued utilization of Continuous Improvement methodologies;
• Drive changes in the organizational measurement systems to effectively monitor key strategic focuses, shifting the organization to end-to-end process management beyond current functional focus;
• Work with all levels (leaders, managers, and associates) of assigned areas to identify opportunities for improvement, structure efforts to achieve the targeted improvements and establish measurement systems to monitor performance;
• Develop and maintain relationships throughout business unit to enable business objectives and issue resolution and program consistency;
• Provide Continuous Improvement consulting/coaching/training to employees across the assigned business area, and to department interns, as needed;
• Mentor the organizational stakeholders and project teams in the use and support of continuous improvement methodologies as applicable;
• Provide coaching, consulting, and guidance to leaders, managers, and associates across the assigned business area regarding the use of Continuous Improvementtools for process/system enhancements;
• Utilize change management tools and methodologies in project leadership;
• Perform other duties as assigned.