Strategic Sales Manager

CRS is a Phoenix-based company that helps insured families recover after unexpected home damage (fire, water, storm, earthquake, etc.) by providing temporary housing and relocation support. Working closely with insurance carriers, CRS manages everything from emergency hotel stays to long term housing, furniture, and necessities. In addition to housing placement services, we also streamline the repair and restoration process for damaged homes by tapping into our national network of general contractors.Since 1989, the company has built a reputation for reliability and world class, compassionate customer care powered by a team of professionals dedicated to supporting people during critical moments.

Our goal is to make a difficult situation easier by coordinating housing solutions that fit the policyholder’s needs while also working within the guidelines of their insurance coverage.

Our office is in North Phoenix, off the North 101 Loop and 19th Ave. in Deer Valley.

As part of our commitment to a safe and trusted workplace, CRS requires all new hires to complete a pre-employment background check and drug screening.

CRS is an equal opportunity employer. We hire, develop, and promote individuals based on job-related qualifications and abilities. We offer a welcoming and inclusive environment in service to one another, our diverse clients, and the communities we call home. We do this with kindness, empathy and respect for each other.

About the Role

We are seeking a dynamic, relationship-driven Strategic Sales Manager to join our growing team and play a key role in expanding our industry marketshare.

In this role, you will be responsible for developing and managing strategic relationships with insurance carriers, adjusters, and other industry partners who rely on CRS to provide temporary housing solutions to policyholders following property damage, displacement, catastrophic events, and other covered losses.

The ideal candidate is a consultative sales professional who understands the insurance claims ecosystem, excels at building relationships at multiple levels of an organization, and can translate customer needs into long-term, mutually beneficial partnerships.

This is an opportunity for a highly motivated sales professional to have a meaningful impact on both company growth and the customer experience of individuals and families navigating unexpected displacement.

Duties/Responsibilities

Strategic Sales & Business Development

• Develop and execute a strategic sales plan focused on growing revenue and market share.
• Identify, prospect, and develop relationships with key decision-makers at insurance carriers and related industry partners.
• Build and maintain a robust pipeline of qualified opportunities through proactive prospecting, networking, referrals, industry events, and strategic partnerships.
• Conduct consultative sales conversations to understand client challenges and position the company's temporary housing solutions as a strategic extension of their claims and policyholder service capabilities.
• Develop and deliver compelling presentations, proposals, and business reviews tailored to prospective and existing clients.
• Manage the full sales cycle, from initial prospecting through contract negotiation, implementation, and ongoing account development.
• Identify opportunities for expansion within existing accounts and develop strategies to increase share of wallet.

Insurance & Industry Relationship Management

• Establish trusted relationships with claims leaders, vendor management teams, procurement professionals, field adjusters, catastrophe response teams, and other key stakeholders.
• Develop a strong understanding of insurance claims processes, policyholder displacement, additional living expenses (ALE), and the role temporary housing plays in the claims experience.
• Serve as a knowledgeable resource and strategic partner to insurance clients, helping them improve efficiency, responsiveness, policyholder satisfaction, and claims outcomes.
• Monitor industry trends, carrier initiatives, regulatory developments, and competitive activity that may create new opportunities or impact client needs.
• Represent the company at insurance, claims, restoration, and property industry conferences and networking events.

Account Growth & Cross-Functional Leadership

• Partner closely with operations, account management, housing specialists, and leadership to ensure client expectations are met and relationships remain strong.
• Conduct regular business reviews with strategic clients, identifying opportunities for improved service, increased utilization, and long-term growth.
• Collaborate internally to develop customized solutions for complex or high-value accounts.
• Provide market intelligence and customer feedback to leadership to help inform business strategy, service offerings, and go-to-market initiatives.
• Maintain accurate and timely CRM records, sales forecasts, pipeline activity, and account plans.

Qualifications

• 5+ years of successful B2B sales, business development, account management, or strategic partnership experience.
• Demonstrated ability to develop relationships with senior-level decision-makers and navigate complex, multi-stakeholder sales environments.
• Strong consultative selling, negotiation, presentation, and relationship-building skills.
• Demonstrated history of achieving or exceeding revenue, sales, or business-development goals.
• Excellent verbal and written communication skills.
• Strong organizational skills and the ability to manage multiple opportunities and priorities simultaneously.
• Proficiency with CRM platforms and sales productivity tools (preferably Salesforce).
• Willingness to travel periodically for client meetings, conferences, and industry events.

Strong Candidates Will Possess

• Experience within temporary housing, corporate housing, relocation, property restoration, property management, hospitality, or claims services.
• Existing relationships within the insurance carrier, restoration, or claims ecosystem.
• Familiarity with Additional Living Expense (ALE) and temporary housing services associated with property claims.
• Experience managing national or enterprise-level accounts.