IT Technician (Security)

Position Summary

The City of Mableton is seeking a motivated, security-minded detail-oriented IT Technician to provide provide enterprise-wide support for the City's expanding technology infrastructure, enterprise applications, cybersecurity operations, and digital transformation initiatives.

Key Responsibilities

• Support development and deployment of new computer projects and hardware installations.
• Perform remote and on-site analysis, diagnosis, and resolution of system problems for end users, and recommend and implement corrective solutions.
• Administer, monitor, and troubleshoot Cisco Meraki firewalls, switches, wireless access points, and network infrastructure.
• Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products to deliver required desktop service levels.
• Administer and resolve issues with associated end-user workstation network software products.
• Assist with network configuration changes, troubleshooting, upgrades, and infrastructure modernization.
• Receive and respond to incoming calls, emails, and/or tickets regarding IT issues.
• Perform related duties consistent with the scope and intent of the position.
• Provide troubleshooting and support for hardware, software, and network-related issues, including laptops, monitors, printers, scanners, and mobile devices.
• Respond to and resolve IT service requests and incidents promptly, ensuring minimal disruption to city operations.
• Ensure all end-user devices are managed with Google Endpoint Management and configured with security protocols, including full disk encryption.
• Monitor and maintain the city’s LAN, WAN, and wireless network architecture, including DNS and application security.
• Assist with managing endpoint protection and automated threat response.
• Ensure compliance with two-factor authentication policies for all systems and applications.
• Manage and support applications within Google Workspace, including Gmail, Google Drive, Google Meet, and Google suite software.
• Provide support for the Verkada security system, including user management, access control, and camera monitoring.
• Administer and support the City's Google Workspace environment, including Gmail, Google Drive, Google Calendar, Google Meet, Google Groups, and Google Admin Console.

Required

• High school diploma or equivalent.
• 2-5 years of experience in a technical support, help desk, or IT-related role.
• Strong customer service and communication skills.
• Ability to work independently and prioritize tasks.
• Relevant certifications such as CompTIA Security+, Network+, Cisco CCNA, Google Workspace Administrator, or comparable credentials.

Preferred

• Associate degree in Information Technology, Computer Science, Cybersecurity, Information Systems, or a related field; or an equivalent combination of education and relevant professional experience.
• Three years of progressively responsible experience in IT support, systems administration, network operations, cybersecurity, or a related technical field.
• Experience with Google Workspace, Windows OS, and common office applications.
• Familiarity with NIST Cybersecurity Framework, NIST SP 800-53, CIS Controls, or comparable cybersecurity standards.

Experience with SentinelOne, NinjaRRM

Working knowledge of enterprise networking, including TCP/IP, DNS, DHCP, VLANs, firewalls, and VPN technologies.