M365 Platform Engineer

Location: Remote - Mexico

At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve.

With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials.

If you’re interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life™.

The M365 Platform Engineer will work within a global Enterprise Infrastructure team for a Fortune 500 company. This global engineer role will be responsible for, but not limited to enterprise administration, implementation, performance management and optimization, automation, and technical guidance in all M365 solutions supporting the global user community. The M365 Platform Engineer will ensure development of and compliance to established system reference architectures, compliance to regulations and security policies, define standards and best practices, and author and maintain roadmap strategy documentation.

The M365 Platform Engineer will provide technical leadership and direction in all areas of M365 services and delivery. This role will need to perform as a champion for all M365 services and define methods for increasing adoption. As M365 is a shared platform of services this role will need to act as partner for other teams that rely on portions of the platform (i.e. Desktop deployment team leveraging Intune, etc.).

Essential Duties/Responsibilities

Support and contribute to the overall M365 roadmap and strategy

Ensure complete application integration solutions with datacenter design

Plan core implementation strategies to support new and forecasted requirements

Partner with key business and Owens and Minor product stakeholders and architects to ensure strategy is compliant with demand/requirements

Complex problem resolution skills relating to inter-operability

Design structured datacenter capacity planning and monitoring strategy

Work closely with multi-discipline Technical Architects on solution development

Function as a Tier-4 escalation point during major outages or critical downtime windows

Ensure corporate regulations, security, and legal requirements are maintained globally

Define cloud architecture requirements are being met by the Enterprise Infrastructure

Project Responsibilities: As new technology projects are planned this role will need to review the technology function being proposed and collect requirements to determine demands into the overall system architecture and interoperability with internal corporate private cloud. Common expectations are to present plans to the project and governance teams and agree how to carry them out. These projects will range in variety from expansions (acquisitions, new offices, etc.), migration to cloud services for Accendra commercial services, and workforce application integrations and growth.

Operational Responsibilities: the successful candidate will have very high levels of visibility when requests are made from the organization. These requests are commonly unplanned, urgent, and critical in nature. This Administrator resource will need to provide escalation level support when lower levels of the organization are unable to progress or need guidance. Mentorship overall is expected out of this role to ensure technical teams are comprehending complex solutions and the operational impact. General architecture services will be required in the following areas:

Partner with operations organization (i.e. L1-3) for continuous improvement in offloading incident management and diagnosis of issues for increased ownership user support issues to limit escalations to our teams (shift left)

M365 automation and administration optimization (eliminate human actions)

Engagement and collaboration with application stakeholders

Problem management for root cause analysis and remediation

Mail flow design and architecture for new applications and business projects

Core Job Requirements

Essential Education/Experience

• Bachelor degree in Computer Science, Management Information Systems, or comparable discipline or equivalent work experience.
• 4+ years as a Sr. Engineer role with proven experience in datacenter/service for a global datacenter
• 8 years of experience in Information Technology in the management, configuration, modification, installation, and evaluation of network systems hardware and software
• Develop, document, and communicate technical implementation designs and turn over to deployment engineers for delivery
• Expert experience with Data Center Architecture - Network, Servers, Storage
• Ability to work on a heterogeneous network consisting of different hardware manufacturer.
• Strong vendor management
• Must be able to work occasional weekends and after hours
• Must be able to travel domestically and internationally
• Automation and scripting skills are a plus
• Define monitoring, metrics, configuration, and turn over to operations management

Essential Skills and Competencies

• Excellent organizational skills and solid team player
• Solid analytical skills to troubleshoot high level, complex technical problems
• Able to work with little to no guidance
• Excellent verbal, written, and communication, able to communicate to both technical and non-technical people.
• Maintain a high degree of professionalism and integrity

Teammate Benefits

As an Accendra Health employee, you have choices to fit your life. Our comprehensive benefits program is designed to meet you where you are — through all of life’s stages. We’ve got you and your family covered with benefits that support your health, finances, and overall wellness.

Our benefits program includes

Medical, dental, and vision care coverage

Paid time off plan

401(k) Plan

Flexible Spending Accounts

Basic life insurance

Short-and long-term disability coverage

Accident insurance

Teammate Assistance Program

Paid parental leave

Domestic partner benefits

Mental, physical, and financial well-being programs

If you feel this opportunity could be the next step in your career, we encourage you to apply.

Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.