Dispute Management Officer with French

Location: Bucharest

Job location

Bucharest | Full work from office during the first months, then hybrid | Monday–Friday, 09:00–18:00.

Role summary

Manage customer disputes related to outstanding invoices and payments, working with customers and internal teams to resolve discrepancies and support timely cash collection.

Your mission

• Manage and investigate disputes related to invoices, payments, pricing discrepancies, missing credit notes, delivery issues, and other billing matters.
• Analyze dispute cases, identify root causes, and coordinate resolutions with customers and internal departments.
• Follow up on open disputes and collaborate with Collections and Accounts Receivable teams to support cash collection targets.
• Review invoices, purchase orders, payment details, and credit notes, coordinating corrections or adjustments when applicable.
• Maintain accurate dispute records, monitor aging, escalate complex cases, prepare reports, and identify opportunities to reduce recurring issues.

Required Qualifications

• French – B2 & English – B2.
• Bachelor’s degree.
• At least 1 year of experience in Order to Cash, disputes, collections, or a related field.

Preferred Qualifications

• Clear and professional communication with customers and internal stakeholders.
• Analytical and problem-solving mindset, with attention to detail.
• Ability to collaborate effectively across teams and coordinate follow-up activities.
• Good organization and ability to manage multiple open cases and priorities.
• Customer-focused approach and confidence in handling discrepancies and complex situations.
• Employee Benefits – Be well, work well, live well
• Private medical and dental coverage through Regina Maria.
• Flexible benefits package via Benefit Online, including vouchers, transportation, wellness, and cultural activities.
• 23 vacation days, with additional days awarded through our loyalty program.
• Additional private pension plan starting from the second month of employment.
• Access to extensive learning, training, and career development opportunities.
• Well-being support, including psychological counseling and premium wellness apps.
• Life insurance coverage for you and your loved ones.
• Flexible working hours, depending on project requirements.
• Discover the full range of Accenture benefits here: https://www.accenture.com/ro-en/careers/local/benefits

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships.

We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships.

We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.