CyberCX - Project Operations Specialist

• Location: Auckland
• The work we do matters
• CyberCX, part of Accenture, protects and defends our customers and communities by providing the most comprehensive range of cyber security professional services in the region.
• With more than 1,400 team members across Australia, New Zealand, the UK and US, we are a leading force in cyber security, offering services from strategy, GRC, managed security services, cloud security, digital forensics and cyber education.
• If you’re ready to work with teammates that get you, a leader that supports you and customers that need you, then you’re ready for CyberCX.

How you will make an impact

The Project Operations Specialist at CyberCX plays a critical role in ensuring smooth project coordination and profitability. Reporting to the Team Lead Project Operations, this role is the primary contact for receiving, qualifying, and processing project and technical resource requests.

The Project Operations Specialist develops strong relationships with team members and stakeholders, ensuring resources align with customer and project needs.

Day to day you will

• Collaborate with the project team to identify opportunities and relay them to relevant stakeholders
• Manage projects to ensure adherence to resource planning, scheduling, and allocation to meet service levels and customer commitments
• Maintain alignment with Scope of Works, project/resource plans, schedules, and budgets
• Raise or escalate work that extends beyond scope, project timelines, or budgets, and proactively identify issues
• Complete reporting on work completion and scheduling to ensure alignment with plans
• Participate in or lead project handovers, engagement setup, and kick-off meetings with assigned resources
• Attend customer meetings to review performance, address risks/issues, and take corrective actions as needed
• Enhance team effectiveness by taking ownership of team issues and goals

Skills & Qualifications

• Project management and change management experience preferred but not essential
• Strong stakeholder engagement and communication skills, capable of building credibility at all levels
• Experience in scheduling, project, or resource coordination, or a similar environment
• Proficiency in resource forecasting, tracking, and reporting using Microsoft Excel or similar tools
• Excellent verbal and written communication skills
• Ability to navigate setbacks with resilience and agility while managing customer expectations
• Experience in scheduling, project, or resource coordination, or a similar environment
• Proficiency in resource forecasting, tracking, and reporting using Microsoft Excel or similar tools

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships.

We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships.

We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

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