Organization Change Management (OCM) Practice

Location: Bengaluru

ROLE OVERVIEW

We are seeking a self-driven and detail-oriented Senior Consultant with 3–5 years of experience in organizational change management. The ideal candidate will support and execute change initiatives across client engagements — helping organizations adopt new processes, technologies, and ways of working. This role is well-suited for a consultant who is ready to take ownership of workstreams, build stakeholder relationships, and help Organizations in their transformation journey.

KEY RESPONSIBILITIES

• Support the planning and execution of change management strategies across mid-to-large transformation programs for Cloud ERP Implementations (Preferably Oracle / SAP / Microsoft)
• Conduct stakeholder mapping, impact assessments, and readiness surveys to track adoption progress.
• Develop and distribute change communications — including newsletters, FAQs, leadership messages, and intranet updates.
• Coordinate change champion networks and facilitate regular touchpoints to sustain engagement across business units.
• Track and report on change KPIs, adoption metrics, and resistance patterns to program leads.
• Build and maintain strong working relationships with mid-level client stakeholders across business and technology functions.
• Facilitate workshops, focus groups, and feedback sessions to gather input and address change-related concerns.
• Prepare stakeholder briefing materials, status updates, and presentation decks for program governance reviews.
• Act as a reliable day-to-day point of contact for change-related queries from business users and project teams.
• Support the development of training materials — including quick reference guides, e-learning modules, and facilitation guides — aligned to program timelines.
• Coordinate training logistics: scheduling, participant tracking, venue or virtual setup, and post-training feedback collection.
• Assist in designing blended learning journeys that reinforce behavior change and skill-building over time.
• Maintain training trackers and learning management system (LMS) records to ensure accurate reporting.
• Manage assigned change workstreams with limited supervision, escalating risks and issues in a timely manner.
• Contribute to the development of change toolkits, templates, and playbooks for internal reuse across the practice.
• Participate in post-implementation reviews and document lessons learned for continuous improvement.

REQUIRED QUALIFICATIONS

• Bachelor's or Master's degree in any discipline; Business, Finance or Supply Chain preferred.
• 4–5 years of hands-on experience in organizational change management within consulting or industry environments.
• Working knowledge of ADKAR or PROSCI change management methodology.
• Exposure to digital transformation, Cloud ERP implementation, or supply chain change programs is an advantage.
• Proficient in MS Office Suite (PowerPoint, Word, Excel); familiarity with project management tools (e.g., Jira, MS Project, Smartsheet).

PREFERRED SKILLS & COMPETENCIES

• Strong written and verbal communication skills — able to draft clear, concise content for varied audiences.
• Comfortable facilitating small to mid-sized workshops and training sessions independently.
• Analytical mindset — able to interpret data from surveys and feedback to make recommendations.
• Collaborative team player with the ability to manage multiple priorities under tight timelines.
• Familiarity with e-learning authoring tools (e.g., Articulate Storyline, Captivate) is a plus.
• Exposure to SCORM/AICC standards and LMS platforms is desirable.

CERTIFICATIONS (PREFERRED)

PROSCI Change Management Certification or ADKAR practitioner credential.

Foundation Associate for any Cloud ERP (Supply Chain, Finance)

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships.

We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships.

We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, militaryveteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicablelaw. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.