IT Service Management Representative

Location: Pune

Project Role : IT Service Management Representative

Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.

Must have skills : Infrastructure Service Management

Good to have skills : NA

Minimum 3 year(s) of experience is required

Educational Qualification : 15 years full time education

Summary

As an IT Service Management Representative, a typical day involves overseeing the delivery and smooth operation of IT production systems and services. This role requires continuous monitoring and support to ensure that infrastructure components remain functional and accessible. The position focuses on maintaining service quality, managing risks associated with IT services, and fostering positive client relationships through effective service management practices. Collaboration with various teams to address operational challenges and uphold service standards is a key aspect of daily activities.

Roles & Responsibilities

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Coordinate with cross-functional teams to ensure seamless service delivery and incident resolution.
• Monitor service performance and proactively identify areas for improvement to enhance client satisfaction.
• Assist in documenting processes and maintaining accurate records related to infrastructure service management.
• Support junior team members by sharing knowledge and providing guidance on service management practices.

Professional & Technical Skills

• Must To Have Skills: Proficiency in Infrastructure Service Management.
• Strong understanding of IT service lifecycle management and operational support processes.
• Experience with incident, problem, and change management frameworks.
• Ability to analyze service performance metrics and generate actionable insights.
• Familiarity with monitoring tools and techniques to ensure system availability and reliability.
• Excellent communication skills to effectively collaborate with technical teams and clients.

Additional Information

• The candidate should have minimum 3 years of experience in Infrastructure Service Management.
• This position is based at our Pune office.
• A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships.

We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships.

We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

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