Service Desk Lead

Location: Petaling Jaya, Plaza 33

THE WORK: Discover the opportunity to make a meaningful impact through collaboration and thoughtful decision-making. You will collaborate and manage the team to perform effectively, engage with multiple teams, and contribute to key decisions. Providing solutions to challenges within your immediate team and across various groups will be an essential part of your role. This position embraces advanced expertise in Service Desk Management and invites you to bring your passion and insight to a dynamic environment. Join us and be part of a journey where your contributions truly matter.

Drive incident and outage management, ensuring timely investigation and restoration.

Monitor systems and analyze trends to enhance performance and prevent future incidents.

Track and facilitate the acceptance of changes to production environments.

Operate information technology production services in alignment with management protocols and service level agreements.

Collaborate with cross-functional groups to maintain seamless service delivery.

HERE'S WHAT YOU WILL NEED

• Advanced proficiency in Service Desk Management.
• Advanced proficiency in Service Desk Remote Technology Support.
• A minimum of 2 of experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE

• Advanced Customer Service Operations.
• Advanced Workstation Support.
• Intermediate Problem Solving.
• Intermediate Communication.
• Beginner Process Improvement.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships.

We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships.

We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, militaryveteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicablelaw. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.