Senior Sales Operations Transformation & Managed Services Leader

• Location: Chicago, Accenture Tower, Corp
• Who Are We?
• Ask anyone who works here — the people make Accenture what it is. Our people are committed to giving their very best every day and doing what is right for our people and our clients.
• Accenture drives transformation at some of the largest organizations in the world. We bring together industry expertise, data, AI, technology, process transformation, and our global operations capabilities to help clients reinvent how work gets done.
• Accenture is already recognized as a market innovator in Sales Operations. We help organizations transform and operate complex global sales and commercial operations through strategic managed services.
• Our Sales Operations managed services bring together specialized talent, new operating models, process excellence, automation, analytics, and AI to deliver better ways of working and improved business outcomes.
• Our ambition is not simply to take over existing processes. It is to help clients transform Sales Operations while we operate it — continuously simplifying, automating, and improving how work gets done.

Work You Will Do

Lead Sales Operations Transformation

Serve as a senior Sales Operations transformation leader and subject matter expert across the sales cycle, solutioning, transition, and execution of Sales Operations managed services.

Assess clients' existing Sales Operations organizations, processes, technology, and operating models and identify opportunities to simplify, standardize, automate, and transform.

Help clients define a future-state Sales Operations vision and roadmap focused on improved seller experience, productivity, operational efficiency, revenue performance, and cost reduction.

Challenge traditional ways of working and help clients move from fragmented or highly manual Sales Operations models toward more standardized, data-driven, AI-enabled operating models.

Identify opportunities to apply workflow automation, analytics, generative AI, and agentic capabilities across Sales Operations.

Shape Sales Operations Managed Services Opportunities

• Provide Sales Operations and Managed Services subject matter expertise throughout the sales cycle.
• Partner with Accenture Song GTM teams, practitioners, industry teams, and Operations leaders to ensure scaled Sales Operations services and managed services opportunities are considered early in client conversations.
• Develop trusted relationships with clients and deeply understand their business priorities, Sales Operations challenges, organizational constraints, and transformation objectives.
• Lead executive discussions and workshops focused on value identification, operating model transformation, process redesign, and solution development.
• Build compelling client stories that articulate how Accenture can partner with clients to transform and operate Sales Operations.
• Develop and continuously enhance Accenture's Sales Operations Managed Services value proposition, emphasizing transformation, technology, AI, automation, talent, scale, and measurable business outcomes.
• Influence which opportunities Accenture pursues and define the appropriate transformation and managed services approach for each client.
• Design and Deliver BPO / Managed Services Solutions
• Lead the end-to-end design and delivery of Sales Operations managed services solutions — from initial strategy and solutioning through transition, transformation, stabilization, and ongoing operations.
• Translate client objectives and transformation ambitions into pragmatic solutions that can be successfully implemented and operated at scale.
• Design comprehensive Sales Operations managed services solutions including:
• Scope and service catalog
• Future-state operating model
• Process design
• Organization and talent model
• Onshore, nearshore, and offshore delivery strategy
• Technology, automation, and AI enablement
• Governance and service management
• SLAs, KPIs, and business outcome measures
• Transition and implementation approach
• Continuous improvement and transformation roadmap
• Commercial and pricing structure
• Maintain clear ownership and accountability for ensuring that what is sold and designed can be effectively transitioned, implemented, and delivered.
• Work across sales, solutioning, transition, technology, and delivery teams to create an integrated solution and execution plan.
• Support and lead solutioning, value architecture, deal structuring, TVE, pricing, contracting, and commercial negotiations.
• Develop transformation business cases focused on revenue growth, seller productivity, quality, customer experience, operational efficiency, and cost-to-serve improvements.
• Establish delivery models and performance expectations that enable teams to consistently achieve committed service levels and business outcomes.
• Ensure solutions move beyond traditional labor-based BPO toward technology-enabled, automation-led, and increasingly AI-powered managed services models.
• Remain engaged beyond the sale to help ensure that the transformation vision and committed value are realized through delivery.

Lead Transition, Transformation & Run

• Provide senior leadership across the complete managed services lifecycle: Transition → Stabilize → Transform → Run → Continuously Improve.
• Lead and oversee the transition of Sales Operations activities from client organizations into Accenture delivery models, with accountability for successful mobilization and operational readiness.
• Establish transition plans that protect business continuity while creating opportunities to simplify, standardize, redesign, and automate processes rather than simply lifting and shifting existing ways of working.
• Lead mobilization across people, process, technology, data, governance, knowledge transfer, and change management.
• Establish strong relationships and operating rhythms between client stakeholders and Accenture delivery teams.
• Ensure transitioned services successfully move through stabilization and into high-performing steady-state operations.
• Define and oversee governance, service management, SLA/KPI performance, quality, productivity, financial performance, risk management, and client satisfaction.
• Take an active leadership role in the ongoing delivery of Sales Operations services, ensuring operational performance and transformation commitments are achieved.
• Build and execute transformation roadmaps that continuously improve Sales Operations after transition rather than simply maintaining existing processes.
• Lead continuous improvement initiatives focused on process redesign, standardization, automation, analytics, AI, workforce optimization, and improved seller experience.
• Partner directly with delivery leaders and teams to identify and implement opportunities for automation, generative AI, agentic capabilities, analytics, and new ways of working.
• Use operational data and performance insights to identify root causes, improve service performance, and continually identify new sources of value.
• Maintain executive-level client relationships throughout delivery, communicating performance, transformation progress, risks, and opportunities.
• Create a culture of operational excellence and continuous transformation, ensuring the managed service evolves as client needs, business priorities, and technology capabilities change.
• Own the connection between the transformation promise made during solutioning and the measurable outcomes delivered through operations.

Bring Deep Sales Operations Expertise

• Apply strong functional knowledge across Sales Operations capabilities including areas such as:
• Sales planning
• Territory and quota management
• Seller support
• Pipeline management
• Opportunity management

Forecasting

Deal and pursuit management

Deal Desk

• Pricing and commercial support
• Contract management
• Order management
• Incentive compensation management
• Sales performance management
• CRM operations
• Reporting and analytics
• Sales data management
• Sales productivity and effectiveness

You Get Your Energy From

• Transforming how Sales Operations organizations work
• Turning strategy and solution design into successful delivery
• Building and running high-performing operations
• Building trust-based relationships with senior clients
• Solving complex business and operating model challenges
• Identifying opportunities where AI, automation, and technology can fundamentally change how work gets done
• Creating compelling transformation stories and value propositions
• Business development and shaping large, complex opportunities
• Collaborating across diverse teams and capabilities
• Working in a fast-paced and rapidly evolving environment
• Engaging executives to understand their challenges and translate them into pragmatic solutions
• Building something new and helping scale a differentiated Sales Operations Managed Services business
• What Is In It For You?
• Joining us means helping lead the next evolution of Sales Operations transformation and managed services.
• Sales Operations is changing rapidly as organizations rethink how sellers are supported, how work is distributed across humans and technology, and how automation and AI can improve productivity and performance.
• At Accenture, you will have the opportunity to bring together our capabilities across Sales Transformation, Operations, Technology, Data and AI, and our global delivery network to help clients reinvent Sales Operations at scale.

You will have opportunities for

• Career progression through increasingly complex transformation, sales, and managed services leadership roles
• Working with some of the world's largest and most sophisticated sales organizations
• Shaping next-generation Sales Operations offerings and capabilities
• Exposure to emerging AI, automation, and agentic technologies
• Executive-level client engagement
• Mentoring and coaching to help you realize your career goals
• Flexible work arrangements to support sustainable ways of working
• Well-being programs that support overall health, energy, and performance
• Opportunities to participate in corporate citizenship, volunteering, and Inclusion & Diversity initiatives
• Travel based on client and business needs, potentially up to 50%

Basic Qualifications

• Minimum of 8 years of experience in Sales Operations, Revenue Operations, Commercial Operations, Sales Transformation, or related functions.
• Minimum of 8 years of experience in Business Process Outsourcing, Managed Services, Global Business Services, Operations, or large-scale services transformation, including business development, solutioning, transition, delivery, and/or ongoing operations.
• Demonstrated experience shaping and delivering complex Sales Operations BPO / Managed Services engagements.
• Experience leading transitions, transformations, and ongoing managed services delivery, with accountability for operational outcomes.
• Significant experience across B2B and/or B2B2C Sales Operations functions, including several of the following:
• Seller support
• Sales planning
• Territory and quota management
• Pipeline and forecasting
• Deal and pursuit management

Deal Desk

• Contract management
• Order management
• Incentive compensation
• Sales performance analytics
• CRM operations
• Experience leading or shaping large-scale business transformation initiatives.
• Experience working with senior client executives across Sales, Revenue Operations, Commercial Operations, Finance, Operations, and Technology.

Preferred Qualifications

Sales Transformation

• Strong Sales Transformation mindset with demonstrated experience redesigning Sales Operations rather than simply operating existing processes.
• Experience developing future-state operating models and transformation roadmaps.
• Understanding of leading practices across Sales Operations, Revenue Operations, and commercial organizations.
• Ability to connect Sales Operations transformation to broader business outcomes including revenue growth, margin improvement, seller productivity, and customer experience.

Managed Services / BPO

• Managed Services solutioning and delivery leadership experience.
• Demonstrated experience taking managed services engagements from solution design through transition and into steady-state delivery.
• Experience designing service catalogs, SLAs, KPIs, governance models, and continuous improvement programs.
• Experience transitioning work into global delivery models spanning onshore, nearshore, and offshore locations.
• Experience managing operational performance, service quality, productivity, financial performance, and client relationships.
• Experience leading or working with large-scale global Operations organizations.

AI, Automation & Technology

• Experience identifying and applying automation, analytics, generative AI, and/or AI agents to Sales Operations.
• Understanding of how technology can reduce manual work, improve seller experience, and enable more intelligent Sales Operations.
• Familiarity with major Sales and Revenue technology platforms such as Salesforce, Microsoft Dynamics, SAP, Oracle, Clari, Salesloft, Outreach, or similar platforms.

Commercial & Client Leadership

• Consultative selling
• Executive client relationship development
• Strong commercial and pricing acumen
• Value architecture and business case development
• Complex deal structuring
• Customer and industry insight
• Strong executive communication and storytelling skills
• Experience supporting large outsourcing or managed services pursuits
• Experience across at least one to two industries

The Leader We Are Looking For

We are looking for someone who brings together four critical capabilities:

Sales Transformation

The ability to reimagine Sales Operations and define a fundamentally better way of working.

Sales Operations Expertise

Deep understanding of the processes, capabilities, technology, and operating models required to support a high-performing sales organization.

BPO / Managed Services Leadership

Experience designing, selling, transitioning, transforming, and running complex managed services environments — with accountability for both the solution and the operational outcomes.

AI & Automation Mindset

A passion for using automation, data, generative AI, and agentic technologies to continually improve Sales Operations.

This is not simply a role focused on running Sales Operations processes or designing solutions that others will deliver. We are looking for a leader who can take accountability across the full lifecycle: Design → Transition → Transform → Run → Continuously Improve

It is an opportunity to help define the next generation of Sales Operations Managed Services — where transformation continues throughout the life of the engagement and human expertise, technology, automation, and AI come together to deliver better business outcomes.

At the heart of change, there is a great human. Bring your ideas, ingenuity, and passion and be part of our team.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.

We anticipate this job posting will be posted until 11/16/2026.

Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:

U.S. Employee Benefits | Accenture

Role Location Annual Salary Range

• California $132,500 to $245,600
• Colorado $132,500 to $212,200
• Connecticut $132,500 to $212,200
• District of Columbia $141,100 to $226,000
• Illinois $122,700 to $212,200
• Maine $112,900 to $180,800
• Maryland $132,500 to $212,200
• Massachusetts $132,500 to $226,000
• Minnesota $132,500 to $212,200
• New York $122,700 to $245,600
• New Jersey $141,100 to $245,600
• Ohio $122,700 to $196,500
• Virginia $122,700 to $226,000
• Washington $141,100 to $226,000

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships.

We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships.

We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

What We Believe

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here

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