Service Delivery Manager

• Location: Toronto, 40 King St W., Corp
• Manage issues and risks associated with the project, including balancing scope, schedule, budget, quality, and risks, and will manage aspects through formal change management mechanisms.
• Develop, implement, and maintain a detailed project work plan, including appropriate controls, governance structures and monitoring to ensure on-time, on-budget, and quality outcomes.
• Ensure accurate development and traceability of requirements during project lifecycle.
• Manage the change enablement process throughout project duration.
• Manage client expectations, updates and buy-in, including representing Avanade at governance meetings.
• Manage and develop customer relationships and perceptions to achieve mutual goals.
• Manage Avanade and subcontractor staff assigned to the project.
• Determine the project approach, staffing, responsibilities, and schedule.
• Ensure that project resources receive any necessary training and are used effectively.
• Engage and manage appropriate onshore, offshore, and near shore workforces, including Service Licensing Agreements (SLAs).
• Assist in the sales process, including estimating work effort and expenses using Avanade’s standard tools.
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Technical skills and knowledge

• Demonstrated ability to think and work systematically and logically.
• Good understanding of contract terms and interpretation.
• Demonstrated understanding of key Project/Program Management disciplines, including estimating, work planning, contract management, scope management, user acceptance, etc.
• Experience in customer expectations management.
• Demonstrated experience employing project management methods, tools, and techniques.
• Working knowledge of Microsoft platform technologies.
• In-depth knowledge of Microsoft Project and Team Foundation Server (TFS).
• Good knowledge of Earned Value reporting.

Preferred Education Background

A Bachelor’s degree in business or technology-related field (or equivalent).

Preferred Years of Work Experience

5 - 7 years of consulting project management experience.

Preferred Years of Management Experience

5+ years of direct people management experience.

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