Head of Customer Onboarding

Job Title : Head of Customer Onboarding Employment type: Permanent, hybrid (2 days per week in our Manchester Office) Salary: Competitive, depending on experience We’re looking for a Head of Customer Onboarding to lead the team that helps finance and treasury customers get up and running with AccessPay, a growing, PE-backed SaaS business. Reporting to the Customer Success Director, you’ll own how we deliver implementations for new customers and change projects for existing customers.

You’ll have the scope to shape how projects are planned and run, shorten the time it takes for customers to see value and make delivery more predictable as we grow. You’ll lead and develop our Customer Onboarding Managers and stay close to delivery, helping the team work through complex projects and resolve issues. You’ll work with Sales, Product, Engineering, Customer Success and Customer Operations to make sure customers move smoothly from contract signature through implementation and into ongoing use.