Desktop Migration Engineer

Accion Labs is a global technology services firm with offering a full range of product life-cycle services in the emerging technology segment. This includes Web 2.0, Open Source, SaaS/Cloud, Mobility, IT Operations Management/ITSM, Big Data and traditional BI/DW.

Through nine global offices and a rapid-response delivery model, Accion offers a range of engagement models such as turn-key projects, extended-teams, shared-IP development, offshore-leveraged engagements and professional staffing (contract, contract-to-hire & direct perm).

Role: - Project Manager

Required

• ·Have managed large transformational Mainframe platform migration / re-hosting projects
• ·Understanding of Mainframe application related to infra needs
• ·Knowledge and understanding of UX / Linux
• ·Should have hands-on experience in projects
• ·Strong project management skills. PMP certification is an added advantage
• ·Have run a large complex project of at least 5m++
• ·Ability in managing and handling 3P vendors providing application porting services and workload solutions services.
• ·Experience in contract administrations
• ·Ability in managing cross-country / regional / virtualization resources in projects
• ·Managing at CxO level customer
• Role: - Desktop Migration Engineer

Technical

• ·Advanced knowledge in troubleshooting of PC / laptop issues, MS Office Professional 2013, Office 365, Common Internet Browsers across Windows and MAC platforms
• ·Knowledge to provide support for ERP systems such as BPCS, FouthShift and MSS (Lotus Notes).
• ·Knowledge of Software Asset management and Housekeeping on IT inventory, which includes PC details. License of all software, Servers and IT peripherals.
• ·Knowledge of anti-virus, data protection and encryption, VPN
• ·Knowledge of desktop support, migration and security (McAfee ePO, DLP, Websense, SCCM, Office365)
• ·Knowledge of virtualization (VMWare, Citrix, VDI-in-a-box) & Citrix (XenServer&XenDesktop)
• ·Knowledge on application packaging, patching (SCCM) and citrix virtualization
• ·Knowledge on Active Directory & group policy objects
• ·Major Incident Management, Understanding of Bridge or WebEx or Remote tool communication (Skype, Lync, Bomgar) and Virtual Network Computing (VNC)
• ·Working experience on troubleshooting and installing line and zaber printers
• ·Knowledge of troubleshooting Cisco wireless access points
• ·Knowledge of troubleshooting and installing Polycom video conference
• ·Ability to understand the concepts of Change, Requests, Problem, RFIs.
• ·Ability to identify SIPs & Automation (Autocad)
• ·Ability to troubleshoot common scenarios with SharePoint
• ·Ability to troubleshoot analytical tools such as Minitab, Crystal reports
• ·Knowledge on Windows server and be able to identify key tasks and understand logs and error messages

Traits

·Willing to work in a 24*7 environment

Background

• ·Prior experience of 8+ years in a service helpdesk / desktop support role is preferred
• ·International calling experience is preferred
• All your information will be kept confidential according to EEO guidelines.