Accor is a multinational hospitality company headquartered in France. It's one of the largest hotel groups globally and operates in over 100 countries. Accor was founded in 1967 by Paul Dubrule and Gérard Pélisson. It initially focused on the motel-hotel market in France and expanded internationally in the 1970s and 1980s. Over the years, it has grown through acquisitions and diversification. Accor operates a wide range of hotel brands covering various segments of the market, from luxury to budget. Some of its well-known brands include Sofitel, Raffles, Fairmont, Novotel, ibis, Mercure, and many others.
We're looking for a detail-oriented and enthusiastic Sales Coordinator to join our dynamic team in Mumbai, India. In this role, you'll be the backbone of our sales operations, ensuring seamless coordination between departments and maintaining strong relationships with our clients. You'll play a crucial part in driving our sales success through efficient organization, analytical insights, and a customer-focused approach. If you're organized, collaborative, and ready to make an impact, we'd love to hear from you!
Establish and maintain effective coordination and cooperation with all departments to ensure maximum productivity, client satisfaction, and achievement of sales targets
Develop and nurture strong relationships with internal teams and external clients, serving as a reliable point of contact for all sales-related inquiries
Respond promptly to client queries and resolve issues in a timely and efficient manner, maintaining transparency throughout the process
Maintain comprehensive records of all clients and their profiles, ensuring accurate and up-to-date information in the CRM system
Prepare and organize regular client visits according to predetermined schedules and sales strategies
Compile monthly sales reports and activity summaries, analyzing trends and providing actionable insights to support decision-making
Conduct competitive analysis by monitoring competitor sites, pricing strategies, and service offerings on a regular basis
Identify and recommend prospective customers by analyzing historical data and statistical information, preparing detailed customer call analysis reports
Coordinate with the sales team to ensure all personnel are informed of department objectives, policies, and performance metrics
Manage sales documentation, proposals, and contracts with meticulous attention to detail and accuracy
Handle additional responsibilities as delegated by management, demonstrating flexibility and a goal-oriented mindset
Diploma or Bachelor's degree in Business Administration, Sales Management, Marketing, or a related field
Minimum 1 year of proven experience in a sales coordination or similar sales support role
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) with strong data analysis capabilities
Experience with CRM software and sales management tools
Excellent written, verbal, and interpersonal communication skills in English
Strong organizational and time management skills with the ability to prioritize multiple tasks
Analytical mindset with the ability to interpret sales data and generate meaningful reports
Customer-focused approach with a commitment to delivering exceptional service
Problem-solving ability and a proactive attitude toward identifying opportunities
Attention to detail and accuracy in data entry and documentation
Ability to work collaboratively in a team environment and communicate effectively across departments
Preferred: Experience in the hospitality, events, or tourism industry
Job description provided by ACCOR.
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