Manager, Accounts Receivable

The Manager, Accounts Receivable reports to the Senior Director of Accounting and is responsible for leading Achievers' global accounts receivable function, ensuring the timely and accurate execution of invoicing, collections, cash application, and accounts receivable operations. This role drives operational excellence across the order-to-cash cycle, strengthens internal controls, and supports the optimization of working capital and cash flow performance.

Why you'll love this role: You'll partner closely and cross-functionally across Sales, Customer Success, Revenue Operations and Accounting You'll develop and implement scalable processes that improve efficiency, resolve billing and collection challenges, and enhance the customer experience. You'll be the key stakeholder in supporting business growth, revenue realization, and financial compliance. As a people leader, you'll oversee a team of accounts receivable professionals, fostering a high-performance culture focused on accountability, continuous improvement, and customer service.

You'll play a critical role in shaping accounts receivable policies, systems, reporting frameworks, and process automation initiatives that support Achievers' long-term financial health and global scale. How you’ll shape our accounting practices: Accounts Receivable Operations Oversee end-to-end accounts receivable processes, including invoicing, collections, cash application, account reconciliations, and dispute resolution.

Ensure timely, accurate, and compliant billing in accordance with customer contracts and company policies. Monitor accounts receivable ageing and drive proactive collection strategies to minimise delinquency and reduce credit risk. Partner with internal stakeholders and customers to resolve billing and payment issues efficiently while maintaining positive customer relationships. Support working capital optimisation through effective cash collection and receivables management practices.

Team Leadership & Development Lead, coach, and develop a team of six accounts receivable professionals, fostering a culture of accountability, collaboration, customer service, and continuous improvement. Establish clear performance expectations and provide ongoing feedback, mentorship, and career development opportunities. Drive employee engagement and build team capabilities to support organizational growth and evolving business needs.

Cross-Functional Collaboration Work closely with Finance Systems and IT teams to optimise AR-related systems, workflows, and reporting capabilities. Serve as a trusted advisor on billing, collections, and customer account matters across the organization. Process Improvement & Systems Identify, lead, and implement process improvement initiatives that enhance efficiency, accuracy, scalability, and customer experience. Evaluate and leverage automation tools and technologies to streamline invoicing, collections, cash application, and reporting processes.

Develop, maintain, and strengthen accounts receivable policies, procedures, and internal controls. Support system implementations, upgrades, and process transformation initiatives across the order-to-cash cycle. Reporting, Analytics & Compliance Oversee the preparation and presentation of key accounts receivable metrics, including ageing, collections performance and billing activity. Analyze receivables data to identify risks, opportunities, and actionable insights for Finance leadership.

Support internal and external audits by providing documentation, reconciliations, and control evidence. Ensure compliance with company policies, financial reporting requirements, and internal control standards. Experience we feel will set you up for success: Bachelor’s degree in Accounting, Finance, Business, or a related field. 5+ years of progressive experience in accounts receivable, collections, or accounting, including at least 2 years in a leadership or supervisory capacity.

Strong understanding of the full accounts receivable lifecycle, including invoicing, collections, cash application, reconciliations, accounting treatments, internal controls, and policy development. Proven experience leading teams and driving process improvements within a fast-paced, high-growth environment. Excellent analytical, problem-solving, and decision-making skills, with a strong attention to detail. Strong verbal, written, interpersonal, and stakeholder management skills, with the ability to collaborate effectively across all levels of the organization.

Demonstrated ability to prioritise competing demands, manage deadlines, and deliver results in a dynamic environment. Advanced proficiency in Microsoft Excel and the broader Microsoft Office suite. Preferred: Experience within a SaaS or recurring revenue business model. Experience using NetSuite, Salesforce, and other order-to-cash or financial systems. Knowledge of revenue recognition principles and order-to-cash processes in a subscription-based environment.

Experience leading automation, system implementation, or process transformation initiatives. Why Achievers is a Great Place to Work ™ At Achievers, we believe recognition is a powerful driver of connection. With more than 4.3 million users across 190 countries, our employee recognition and rewards platform empowers organizations to build cultures where people feel seen and valued, everyday. We’re a team of passionate, thoughtful builders who care deeply about our product, our customers, and each other.

Visit achievers.com to see how we’re inspiring recognition everywhere. Our Approach to Total Rewards $90,000 - $106,000 reflects the salary range for this role, depending on experience, skills, and market data. We’re committed to providing a fair and competitive offer based on what you bring to the team. Each A-Players' compensation is reviewed at least annually against performance and impact in role. We want you to see your path to growth, understand your impact, and feel valued every step of the way.

Benefits and Perk s for permanent full-time employees: ✨ Rewards for your impact through our Recognition and Rewards program 🩺 Health Benefits and Life Insurance Coverage beginning on your first day 👶🏼 Parental Leave Top-up 🙌🏼 Employer matched RRSP contributions 🏖️ Flexible Vacation to recharge, so you can bring your best 🤝🏽 Employee and Family Assistance Program offering mental health, legal, and financial counselling 🚀 Supported professional development and career growth (Linkedin Learning, mentorship) 👏🏼 Employee-Led Employee Resource Groups that celebrate our diversity 🧘‍♀️ Regular events designed to build connection, belonging, and well-being 🇨🇦 Hybrid flexibility, with time in our beautiful Liberty Village, Toronto office Achievers is proud to be an equal opportunity employer committed to building a diverse, inclusive workplace where everyone can do their best work.

We encourage qualified candidates from all backgrounds and experiences to apply. Achievers is committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any accommodations for your interview, such as assistive technology, wheelchair accessibility, or alternative formats of materials, please let us know. We are happy to make necessary arrangements to support your needs.