Applications Engineer Lead

QSC is creating exceptional, people-centric experiences with the perfect balance of technology and creativity. Q-SYS, our innovative full stack audio, video and control platform, unifies data, devices and a cloud-first architecture, empowering organizations to deliver transformative AV experiences across built spaces. Building on the QSC legacy, QSC Audio delivers audio technology that empowers live entertainers and sound reinforcement professionals with the confidence to create and deliver memorable experiences for their audiences.

Atrius, Distech Controls and QSC are part of the Acuity Intelligent Spaces (AIS) business segment. Our mission is to make spaces smarter, safer and greener through our strategy of connecting the edge with the cloud using disruptive technologies that leverage data interoperability.

Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives.

We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and an audio, video and control platform. We focus on customer outcomes and drive growth and productivity to increase market share and deliver superior returns. We look to aggressively deploy capital to grow the business and to enter attractive new verticals. Acuity Inc. is based in Atlanta, Georgia, with operations across North America, Europe and Asia. The Company is powered by approximately 13,000 dedicated and talented associates. Visit us at www.acuityinc.com.

Job Summary

Lead applications engineering activities and provide advanced technical expertise across the UK & Ireland, Nordics, Eastern Europe and Southern Europe. This highly technical role supports the successful design, implementation and demonstration of Q-SYS solutions, ensuring applications engineering capabilities, customer support and technical training align with regional business objectives and global technical direction.

The Lead Applications Engineer acts as a technical leader and subject matter expert, supporting complex customer projects, mentoring colleagues, strengthening relationships with customers and partners, and owning the technical roadmap for the region, including Experience Centres, demonstration equipment and technical capability development.

Key Tasks & Responsibilities (Essential Functions)

Team Leadership: Provide technical guidance and day-to-day support to applications engineering colleagues. Share knowledge, mentor team members and contribute to the development of technical skills and best practices across the region.

Regional Technical Strategy: Contribute to the definition and implementation of regional technical priorities aligned with commercial objectives and global technical strategy. Identify technical capability gaps, recommend improvements and support the development of applications engineering capabilities across the region.

Technical Support & Escalations: Provide advanced technical expertise for complex customer applications, system designs and integration challenges. Support the resolution of escalated technical issues and collaborate with Post-Sales Technical Support, global engineering teams and key customers to deliver effective solutions.

Training & Education: Deliver and support customer and partner technical training programmes, including Q-SYS education. Collaborate with global technical and education teams to align regional training activities, share technical knowledge and strengthen the capabilities of internal teams and external partners.

Experience Centres & Demonstration Strategy: Contribute to the technical development and ongoing effectiveness of regional Experience Centres, including system upgrades, demonstration capabilities and technical readiness. Support the selection, configuration and maintenance of demonstration equipment to showcase relevant products and solutions effectively.

Global Collaboration: Work closely with global technical, applications engineering, product and education teams to align regional activities with global standards, communicate local customer and market requirements, and support new product and technology introductions.

Budget & Operational Planning: Support technical resource planning and the prioritisation of applications engineering activities in line with regional business requirements. Identify equipment, training and infrastructure needs, and contribute to investment recommendations and operational planning to ensure effective use of available resources.

Preferred Skills and Experience

Technical Skills

• Strong understanding of professional audio, video, control and networking technologies.
• Proven experience in audiovisual system design, applications engineering, technical demonstrations, troubleshooting and system integration.
• Knowledge of Q-SYS and complex AV system architectures is highly desirable.
• Relevant AV certifications (CTS, CTS-D, CTS-I, Q-SYS, Audinate) and/or networking qualifications (CCNA) are advantageous.

Technical Leadership & Collaboration Skills

• Demonstrated ability to provide technical guidance, mentor colleagues and share expertise within a technical team.
• Strong organisational and project coordination skills, with the ability to manage competing priorities and support complex customer requirements.
• Experience leading technical initiatives or coordinating cross-functional activities is an advantage.

Personal & Professional Skills

Excellent problem-solving, analytical and communication skills, with the ability to translate complex technical concepts for different audiences.

Strong customer orientation, stakeholder management and presentation skills.

Ability to work effectively with regional and global teams, adapt to changing priorities and drive continuous improvement.

Fluent written and spoken English.

Willingness to travel regionally as required.

QSC. is owned by Acuity Inc., which is located in the United States. These companies share a global recruitment system on which the data you provide will be stored, and which will be subject to the laws of the United States of America.

We value diversity and are an equal opportunity employer. All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law.

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