Associate Solution Developer

Location: Conway

The Associate Solution Developer supports business-critical applications, services, data, and information that enable our client’s real-time operations. You will build an understanding of the client’s applications, transactions, data, and Acxiom products to help provide reliable service to clients and third-party vendors. You will collaborate with internal and external partners to understand requirements, follow established processes, improve quality, and raise issues that could affect service availability or performance. You will analyze and resolve production issues, support application changes, and modify code, configurations, processes, or data to improve services for Acxiom clients.

In this blended application development and production support role, you will help monitor live services, investigate and resolve issues, and deliver technical fixes and improvements with guidance from experienced team members.

The Associate Solution Developer supports business-critical applications, services, data, and information that enable our client’s real-time operations. You will build an understanding of the client’s applications, transactions, data, and Acxiom products to help provide reliable service to clients and third-party vendors. You will collaborate with internal and external partners to understand requirements, follow established processes, improve quality, and raise issues that could affect service availability or performance. You will analyze and resolve production issues, support application changes, and modify code, configurations, processes, or data to improve services for Acxiom clients.

In this blended application development and production support role, you will help monitor live services, investigate and resolve issues, and deliver technical fixes and improvements with guidance from experienced team members.

What you will do

• Monitor and support business-critical applications and services, including participation in scheduled on-call and weekend support rotations
• Investigate production incidents, service requests, and application issues using logs, SQL queries, monitoring tools, and other available technical resources
• Troubleshoot issues through resolution when possible and escalate complex problems with clear documentation of impact, findings, and actions already taken
• Interact directly with client and third-party vendor stakeholders to gather information, communicate issue status and impact, coordinate troubleshooting, and support timely resolution
• Coordinate with internal teams, clients, and third-party vendors to support application integrations, transaction processing, and the reliable exchange of information between systems
• Develop, test, and implement lower-complexity application fixes, enhancements, scripts, configurations, and support automation with guidance from senior team members
• Validate application behavior, transaction results, data accuracy, and technical changes against documented requirements and expected outcomes
• Assist with application releases by completing deployment validation, post-release monitoring, and documentation
• Follow established development, testing, change-management, security, and production-support processes
• Create and maintain technical documentation, troubleshooting guides, support procedures, and knowledge articles
• Take ownership of assigned production support and development work, including proactive monitoring and timely follow-through on issues and commitments
• Manage competing priorities effectively to meet support response expectations and planned development commitments
• Depending on the business need, you may configure or tune software, develop automation that connects application components, create custom application code, and support the ongoing maintenance and optimization of client solutions.
• What you will need: