Consultant, Technical Responsibilities Obtain and maintain certification in WFS Product Suite applications required to perform the role. Continue to learn WFS product configuration requirements (i.e., naming conventions, importing templates, database structure, customizations, proper sequencing). Responsible for configuring WFS Suite according to customer business requirements using JavaScript, HTML, SQL, or other scripting tools.
Handle complex issues including administrative and configuration challenges with minimal assistance. Communicate roadblocks and seek out guidance in a timely manner. Write complex formulas that leverage mathematical and/or programming skills. Perform unit and system testing of configured applications to ensure test cases pass as described by customer requirements. Identify and escalate out-of-scope requirements to key stakeholders.
Support the confirmation and refinement of customer business requirements with key stakeholders. Participate in, and eventually lead, the gathering and identification of customer business requirements from users, customers, and other stakeholders. Create and maintain business requirement documents, use cases, and process diagrams. Understand project scope and implementation approach for assigned projects. Learn how to estimate work effort and communicate with key stakeholders on the project.
Participate in facilitation of client workshops, either onsite or remotely, demonstrating understanding of best practices during Workforce Management software implementations. Deliver projects and tasks on time and within budget by effectively managing workload. Attend and participate in team meetings. Follow established processes and best practices to continuously improve skills. Provide project status updates to key stakeholders, both internally and externally.
Partner with internal teams during project phases to ensure successful customer implementation. Collaborate with the WFS team to ensure thorough testing of customer requirements. Assist with roll-out and go-live activities, including data migration and system setup. Become familiar with aspects of labor laws as they pertain to time and attendance rules, scheduling, and leaves of absence. Proactively participate in training courses and engage in self-directed learning to acquire the skills and knowledge necessary to achieve success and contribute to team objectives.
Understand customer needs in the development of strategic plans. Troubleshoot issues and escalate problems to appropriate team members. Maintain accurate and timely records of billable and non-billable hours to ensure project profitability and meet utilization targets. Ensure adherence to WorkForce Software documentation standards and methodologies. Identify opportunities to improve product offerings based on customer feedback.
Manage customer expectations through effective communication during key phases of the project lifecycle. Document and communicate out-of-scope requirements and project delays to the appropriate team members. Estimate work effort and communicate with Project Managers, customers, and other stakeholders regarding project status. Investigate issues reported during customer testing phases, including tracking and reporting defects.
Mentor junior team members. ##LI-DNI Requirements 2 to 4 years of experience in software implementations. Minimum 2 years of experience with programming languages, preferably JavaScript and/or SQL. Demonstrated knowledge of SQL, JavaScript, HTML, or other scripting tools. Experience implementing or training on a packaged software system or highly complex internally developed application. Intermediate to advanced Microsoft Office skills, with a strong emphasis on Excel.
Understanding of waterfall and agile methodologies, frameworks, and practices in a services delivery environment. Entrepreneurial mindset with the ability to rapidly shift focus and respond to changing conditions. Strong written and verbal communication skills. Basic problem-solving skills. Experience or ability to read/write SQL and develop simple queries. Knowledge of common implementation principles and lifecycle methodologies.
Ability to exercise mature judgment. Demonstrated technical aptitude and ability to adapt quickly to new circumstances. Ability to work within a dynamic, customer-focused team and establish effective working relationships. Strong desire to grow both functionally and technically as a professional consultant. Familiarity with HR, Payroll, or Workforce Management is considered a plus. Logical and technical mindset capable of analyzing problems and identifying root causes.
Awareness of HCM applications and business processes. Experience providing application support for complex software systems is preferred. Programming experience utilizing JavaScript, C#, C++, or 4GL. Familiarity with reporting tools such as Crystal Reports, Cognos, Actuate, or similar platforms. SQL report creation experience preferred. Ability to work flexible hours. Perform all other duties as assigned.
Job description provided by Automatic Data Processing.
View the original posting
