Responsibilities The team will act as a one-stop-shop for sales and work collaboratively with Service organizations to ensure prioritized deals are executed with both velocity and accuracy, so that the Sales can focus on generating new business Responsibilities include structuring SMB deals in CRM, performing due-diligence and analysis of customer onboarding requirements, handling of sensitive information, quote management, knowledge of federal/state/local guidelines, and more Manage and analyze data at both client and deal level that ensures accuracy and compliance with Sales and Service customer onboarding policies/procedures Developing tools/calculators that simplify capturing and reporting of payroll balances Provide a seamless and efficient, one-stop Concierge-style service for onboarding payroll/HR SMB clients from sale to start Work with a sense of urgency and quickly root cause issues into process, policy, system, data and engage with functional owners to resolve Ensure smooth and successful hand-off of customer to Service organization Cultivate strong partnerships with your peers in cross-functional teams (sales, implementation, clients) to ensure Sales to Implementation cycle is efficient and seamless Provide recommendations to ADP leadership around potential best practices and training on ADP solutions, based on client input or experience ##LI-DNI Qualifications Required Bachelor's Degree OR relevant work experience Prior experience in customer success/customer onboarding operations a plus At least 3-5 years of business operations, customer operations, sales operations experience or systems integration environment PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following: Ownership mindset, making the customer top priority, curiosity and high ethical standards Excellent interpersonal and relationship management skills Excellent written and verbal communication skills, along with organizational and time management Strong Excel, Sales Enablement Tools (CRM, GONG, Seismic, etc), MSWord and PowerPoint skills Detail oriented with strong analytical skills and judgement/decision-making ability Ability to work in a fast-paced, performance-based environment and meet deadlines Work independently and proactively drive issues to resolution Knowledge of HR and Payroll industry tools and best-practices, a plus
Job description provided by Automatic Data Processing.
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