Associate Vice President, Enterprise Clinical Services Internal Communication (Hybrid)

Location: Carolinas Medical Center - 1000 Blythe Blvd, Charlotte, NC

Department

14204 Enterprise Corporate - People & Culture Activation

Status

Full time

Benefits Eligible

Yes

Hours Per Week

40

Schedule Details/Additional Information

This will be a hybrid role, serving the entire enterprise.

Pay Range

$86.75 - $138.80

Join Us in Redefining Care

At Advocate Health, we are committed to helping people live well by delivering exceptional care with compassion, innovation, and expertise. We are seeking an accomplished Associate Vice President, Enterprise Clinical Services Internal Communication to shape communication strategies that advance our business objectives, strengthen our culture, and support organizational transformation.

As a trusted advisor to senior executives and enterprise leaders, you will lead communication strategies across Clinical Services and the broader enterprise. Your work will connect strategy to the physicians, advanced practice providers, nurses, leaders, and teammates delivering care while building understanding, trust, and engagement across the organization.

About This Opportunity

This is an opportunity to lead internal communication strategy for Enterprise Clinical Services across acute and ambulatory care. You will guide executive, leadership, engagement, listening, activation, and change communications connected to critical priorities, including safety, quality, and patient experience.

You will bring an enterprise perspective to complex communication opportunities and challenges, strengthen communication advisory capabilities, and promote consistent and compelling messaging across Clinical Services, divisions, areas, and departments. Through strategic counsel, storytelling, and two-way communication, you will help leaders engage their teams and translate enterprise priorities into meaningful action.

What You’ll Do

• Develop and implement innovative communication strategies and activation plans aligned with Enterprise Clinical Services and enterprise business objectives, culture, and transformation priorities.
• Serve as a trusted strategic advisor to senior leaders, including Enterprise CEOC members, on complex communication needs, organizational change, sensitive issues, crises, and strategic initiatives.
• Lead people, engagement, leadership activation, and change communication strategies that strengthen understanding, alignment, and adoption.
• Translate complex business and clinical strategies into clear, concise, and compelling messages for physicians, advanced practice providers, nurses, leaders, and teammates.
• Partner with People Operations and Optimization to develop and distribute multimedia content across internal channels, including the intranet, email, town halls, video, and print.
• Collaborate with People Activation Events to develop enterprise leadership events, town halls, and other activation experiences.
• Lead storytelling that connects acute and ambulatory care priorities, safety, quality, and patient experience to Advocate Health’s enterprise strategy and purpose.
• Ensure communication consistency and alignment across Clinical Services, divisions, areas, departments, and broader enterprise messaging.
• Advance listening and two-way communication strategies that strengthen feedback loops and facilitate meaningful dialogue across the organization.
• Represent Enterprise Clinical Services through communication advisory councils and feedback mechanisms to elevate issues, share insights, and assess communication effectiveness.
• Establish best-practice measures to evaluate communication and engagement efforts, using insights to continuously improve strategies and capabilities.
• Lead and develop a high-performing communications team while fostering strategic partnership, collaboration, business acumen, and continuous improvement.

What You’ll Bring

• Ten or more years of progressive strategic communications experience, including significant experience in internal communications, organizational change, and transformation.
• Demonstrated success advising senior executives and providing communication counsel on complex business priorities, sensitive issues, and organizational change.
• Experience partnering across functions such as People, Legal, Operations, Marketing, and clinical leadership.
• A proven track record of establishing and leading strategic internal communication and change programs within a large, complex organization.
• Experience building communication capabilities that strengthen organizational alignment, engagement, and effectiveness.
• Proven success leading, coaching, and developing high-performing communications teams.
• Deep expertise in executive communication, leadership advisory, change communication, and transformation strategy.
• Strong business acumen and the ability to translate complex business and clinical priorities into clear, engaging stories.
• An enterprise mindset with experience influencing and leading across highly matrixed organizations.
• Exceptional judgment, discretion, and risk management capabilities.
• The ability to balance strategic thinking, relationship management, and high-quality execution.
• Excellent executive presence, communication, collaboration, and stakeholder-influence skills.

Preferred

Strategic communications leadership experience within healthcare or another large, highly complex, mission-driven organization.

Experience communicating with clinical audiences, including physicians, advanced practice providers, nurses, and clinical leaders.

Experience leading communication strategies related to acute care, ambulatory care, safety, quality, or patient experience.

Experience developing communication measurement frameworks and using engagement insights to improve communication effectiveness.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs

Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care.

Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs.

Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.