Relationship Manager

• Location: Damansara Utama
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ACCOUNTABILITIES

• Credit Acquisition

Work with Head of Department with a focus on originating deals, wallet sizing and cross-selling on existing portfolio, exceeding clients’ expectations and overall growth.

Work within the confines of the Risk Management framework.

• Account Profitability

• Maximize earnings potential and revenue of relationships.
• Review and monitor revenue performance.
• Multiple products sold to clients.
• Managing portfolio’s ECL and ensuring asset quality of the portfolio.

• Client Relationship Management

• Support, identify, solicit and establish a high value client base for the bank
• Ultimate ownership of customer relationship and customer interface
• Activate opportunities and risk criteria.
• Manage proactively a portfolio of corporate accounts by monitoring the status and credit risk of each account.
• Internal coordination/liaison with service delivery centers / HQ departments to maximize process efficiency and customer satisfaction.

• Service Management

• Promptness in completing annual reviews, other credit submissions and preparation of Executive Summary, where necessary.
• Ensure promptness and quality of credit processing
• To present all annual review papers to Group Management Credit Committee.
• Monitor overdue accounts and undertake prompt measures to prevent deterioration to NPL.
• Provide customer level information to relevant parties within the Bank.
• Facilitate the drawdown of facilities.

• Staff Development

• Mentor and coach to the Assistant Relationship Manager(s) (ARM)
• Identify training needs and recommend ARM for development training.
• When and where necessary, to guide and advise the ARM of their portfolio management

• Compliance to Regulatory and Bank's Policies and Procedures

• To comply with regulatory and Bank’s internal policies and procedures and provide feedback to ensure better efficiency.
• Ensure that client instructions are duly effected by applying all standard checks and controls, coordinating with other departments including Operations/Finance/ Compliance.
• Accurately assess the risk profile, suitability and appropriateness of clients when marketing products and services by maintaining an accurate and up to date call report.
• To manage the application of AML/CFT internal programs and procedures including proper maintenance of records and to report suspicious transactions.
• Apply regulatory requirements such as KYC, AML/CFT and procedures at all times