Systems Administrator, Business Applications

At Agnico Eagle, our values never waver. We believe in trust, respect, equity, family and responsibility.Why? Because they express who we are, and they have helped us succeed in business for over 60 years.We value you – your unique set of skills and experience.We value your willingness to build those skills and make a meaningful contribution to our company.And, we value your commitment to treat every person on our team with respect, helping us to operate safely, protect the environment and make a positive contribution to our local communities.

Canadian-based and led, Agnico Eagle is Canada's largest mining company and the second largest gold producer in the world. It produces precious metals from operations in Canada, Australia, Finland and Mexico and has a pipeline of high-quality exploration and development projects. Agnico Eagle is a partner of choice within the mining industry, recognized globally for its leading sustainability practices. Agnico Eagle was founded in 1957 and has consistently created value for its shareholders, declaring a cash dividend every year since 1983.

The Support and Development Center provide services to Agnico Eagle's various Canadian and / or international mining operations in a variety of areas, including administration, financial services, IT, supply chain, human resources, communications, construction as well as technical services (geology, engineering, metallurgy, infrastructure, marketing, innovation, and digital transformation).

Reporting to the Global Applications Specialist, you will be part of the Information Technology Department. You will provide support and integration insight across adjacent business systems and be responsible for managing & administrating the critical business applications systems across the organization. You will ensure that objectives are met while promoting and respecting Agnico Eagle's values, the health and safety code of conduct and the environment.

Respond to support requests from the users for various enterprise business applications systems;

Keep all systems up to date with recent patches and fixes;

Manage server accesses (role based security, segregation of duty);

Ensure all changes are tracked and follow the SOX compliance standards;

Coordinate all major upgrade activities;

Troubleshoot problems and find solutions, modify configurations and implement improvements to the systems;

Prioritize support activity and incident resolution based on competing business requirements with full use of Helpdesk system for event tracking and resolution;

Participate in ETL and data integration activities, including validation, reconciliation and issue investigation;

Write and maintain SQL queries to support troubleshooting, data validation, reporting, reconciliation and ad hoc analysis;

Monitor recurring jobs, interfaces and data flows between systems, reporting platforms and data environments;

Implement, test and maintain disaster recovery processes;

Participate in decision making for business applications systems, installations, upgrades;

Participate in implementing new software when required;

Prepare and maintain system documentation for future referral;

Collaborate with vendors, external consultants and internal teams on incidents, enhancements, upgrades and project delivery.

College Diploma in a program related to Information Technology or equivalent;

5 years of experience in a related field;

Ability to perform effectively in a fast-paced, high-pressure environment supporting business-critical production systems;

Knowledgeable analytical and creative problem-solving abilities;

Knowledge in application architecture, systems analysis and design, requirements analysis and definition, development methodologies, installation and maintenance of applications, systems and user acceptance testing and end user training;

Proven ability to troubleshoot complex issues and resolve problems in a timely and efficient manner

Ability to translate complex technical requirements into practical business terms for diverse audiences;

Ability to maintain confidential user information;

Ability to show strong customer service orientation working in a collaborative environment;

Adaptable and versatile, with capacity to quickly learn a broad range of business systems

Strong organizational skills and ability to manage competing priorities to meet deadlines and deliver results;

Proficiency in the use of the English language as you will be working in collaboration with other Agnico Eagle sites where English is the primary language.

Your Work Schedule

• Schedule: 40 hours per week, from Monday to Friday.
• Workplace: Possibility to work in one of AEM's offices closer to your residence in Rouyn-Noranda, Preissac, Val-d'Or, QC or Toronto, ON.
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