CORe Lead Patient Access

Your Opportunity

Health Shared Services (HSS) is seeking a Clinical Operational Readiness (CORe) Lead to join the Clinical Operations Informatics Office (COIO), providing Digital Health leadership and support for Patient Access initiatives across Alberta.

Digital Health is at the forefront of transforming healthcare delivery through the strategic use of information and communication technologies. Central to this transformation is Connect Care, Alberta’s provincial clinical information system, which has integrated more than 1,300 independent systems into a unified platform. This unprecedented initiative enables healthcare providers across the province to access and share information seamlessly, supporting high-quality, coordinated patient care.

This leadership role provides strategic informatics leadership to ensure Patient Access initiatives and workflows support care delivery across the continuum of care. The position will guide the development and optimization of standardized, safe, and operationally effective processes while balancing provincial consistency with the flexibility required to meet diverse clinical and operational needs. Through a systems-thinking approach, the role will ensure workflow integration, appropriate task generation, downstream service readiness, and alignment with provincial priorities to support seamless patient access and care coordination.

This position may be based anywhere in Alberta, and candidates from across the province are encouraged to apply. Occasional international travel for training may be required.

Description

The Clinical Operational Readiness Leader (CORe Lead) is a key leadership position within the Clinical Operations Informatics Office (COIO), reporting to the Executive Director and providing provincial leadership across Alberta's health system. The role requires expertise in organizational change management, clinical operations, informatics, and large-scale transformational initiatives.

The Patient Access CORe Lead leads a team of clinical informatics professionals responsible for the sustainability, implementation, optimization, and standardization of Digital Health Patient Access workflows, including registration, ambulatory scheduling, referrals, and wait time measurement and management. The position supports safe, efficient, and patient-centered access to care while balancing provincial standards with operational needs.

The successful candidate will possess a strong understanding of Alberta's healthcare system, Digital Health priorities, and the needs of health organizations providing patient and client care. Connect Care is a primary focus of the portfolio, requiring ongoing optimization to support a sustainable provincial electronic health record while enabling other Digital Health initiatives.

As a transformational leader, the Patient Access CORe Lead promotes patient-focused care and applies strategic thinking to achieve organizational objectives. The role requires extensive knowledge of clinical workflows, multidisciplinary care processes, and the ability to influence change without direct authority.

Working closely with COIO, the Chief Medical Information Office, and the Chief Information Office, the Patient Access CORe Lead provides leadership and consultation to support the management and optimization of Patient Access functionality and workflows across the province.

Transition Company

Health Shared Services

Classification

Lead

Union

Exempt

Unit and Program

Clinical Operations Informatics Office

Primary Location

Quarry Crossing

Location Details

Eligible to work remotely within Alberta

Employee Class

Regular Full Time

FTE

1.00

Posting End Date

20-OCT-2026

Date Available

02-NOV-2026

Hours per Shift

7.75

Length of Shift in weeks

2

Shifts per cycle

10

Shift Pattern

Days

Days Off

Saturday/Sunday

Minimum Salary

$45.23

Maximum Salary

$77.51

Vehicle Requirement

Not Applicable

Required Qualifications

• Minimum 10 years of progressive responsibility in leading organizational change for programs or organizations of significant size and complexity, including management and leadership experience.
• Degree in a healthcare-related field with an active professional license or registration in good standing.
• Strong understanding of change management principles and internal motivations of broad variety of individuals to effect sustainable transformation.
• Demonstrated experience with informatics, healthcare governance, and health information management.
• Strong understanding of clinical workflows and healthcare operations.
• Strong knowledge of change management principles, methodologies, and evaluation approaches.
• Experience in project management, workflow design, process improvement, and implementation of change initiatives.
• Excellent communication, facilitation, consensus-building, engagement, analytical, and problem-solving skills.
• Demonstrated experience leading teams, including coaching, mentoring, and performance management
• Proven ability to build relationships, resolve conflict, and collaborate effectively across clinical, technical, and operational teams

Additional Required Qualifications

• Strong ability to manage multiple competing priorities, delegate work appropriately and collaborate with executive leadership for support when required.
• Keen interest in learning new aspects of Digital Health, upcoming system enhancements and associated workflows to support access to care.
• Demonstrated dependability in the ability and willingness to take ownership of work activities and ensure that they are completed in an accurate, efficient and timely manner.
• Experience mentoring and contributing to a positive, inclusive team culture.
• Demonstrated commitment to ongoing professional and personal development.
• Willingness to travel and attend meetings at varied times as required.

Preferred Qualifications

• Masters Degree in a Health-related field.
• Certifications related to management, leadership, and change management (PROSCI certified).
• Certification in Epic modules such as Ambulatory, Referrals, Cadence or Registration.
• Experience with EPIC/Connect Care/Digital Health in a variety of contexts.
• Experience preparing executive‑level briefing materials and decision documents.