Employee Experience & Continuous Improvement Analyst

The Employee Experience & Continuous Improvement Analyst, Customer Success owns the coordination, implementation, and continuous improvement of the Employee Experience programme for EMEA Customer Success. The role adapts five core pillars - wellness and support, motivation and recognition, community and belonging, social responsibility, and business synergy - into a consistent regional framework that can flex for local needs.

It combines employee listening, action planning, leader enablement, and Performance Excellence checks to turn feedback into visible improvements and strengthen the everyday employee experience. The role supports the evolution of Employee Experience as an OPEX capability by connecting employee insights, engagement, development, recognition, and continuous improvement with organizational effectiveness and Customer Experience outcomes.