Portfolio Solutions / Facilities Claims Manager

We are looking for a Portfolio Solutions / Facilities Claims Manager based in London

Your Team

Allianz is committed to delivering on our claims promise. At Allianz Global Corporate & Specialty (AGCS), we are committed to deliver superior claims experience to our customers: before, during and after a loss.

The Impact You Will Have

As our Facilities Claims Manager, you'll provide the operational oversight that keeps our facilities and binder claims running smoothly across Regional Claims. This isn't a hands-on claims handling role — it's about making sure the right frameworks, controls and governance are in place so that the London Claims department's booking process operates accurately and efficiently, and that every facility and binder claim is captured correctly in our systems.

You'll be the central point of coordination between our Third Party Administrators (TPAs), the Claims Strategic Partnerships Management team, offshore operations, and regional claims teams — the person who ensures everyone is aligned, accountable, and working to the same standards.

Your focus will be on ensuring adherence to the facilities booking process and maintaining quality across the board, while overseeing bordereaux receipt compliance so we stay in control of our data. You'll have clear line of sight over Allianz's reserve and payment positions, making sure they accurately reflect our true exposure with no surprises. A significant part of the role involves developing and refining management information that tracks TPA performance and gives leadership real visibility, alongside championing document governance and robust tracking across the department.

You'll also make sure that claims considerations are embedded into portfolio management decisions and reviews — not treated as an afterthought. And through all of this, you'll be driving the continuous improvement of our claims operations, always looking for smarter, sharper ways to work.

You won't just be overseeing a process — you'll be protecting the integrity of our claims data, strengthening our partnerships, and making sure the decisions we take are built on a solid foundation. If you're someone who thrives on bringing order to complexity and loves being the person who ensures everything runs as it should, this is your role.

Some of your specific responsibilities could include

Oversee the end-to-end facilities claims booking process, ensuring all facility and binder claims are booked individually into the claims system in accordance with the Facilities Claims Booking Process, including correct policy selection, coverage identification, and reserving. Act as the primary point of contact for facilities claims matters, liaising with underwriters, CSPM, regional claims teams, TPAs, and offshore operations to resolve queries and ensure smooth process execution

Manage and track bordereaux receipt and compliance by monitoring the timely receipt of monthly bordereaux from TPAs against contractually agreed dates, operating the escalation framework and maintaining the Claims Bordereaux Dashboard.

Drive TPA adherence to delegated authority requirements, ensuring TPAs comply with claims handling delegations, sanctions screening obligations, and reporting standards, escalate persistent non-compliance to CSPM, contract signatories, and Claims leadership

Manage offshore claims booking operation, coordinating with the offshore team responsible for administrative claims creation and loss fund processing, ensuring quality, accuracy, and adherence to process standards.

Maintain and develop management information and reporting, owning and enhancing the Claims Bordereaux Dashboard and related tracker to provide real-time visibility of sender performance, on-time compliance trends, and line-of-business performance to Claims leadership. Ensure compliance with Allianz Commercial claims handling functional rules across all claims handling, payment validation, and sanctions screen activities.

Support the onboarding of new facilities to the claims booking process during renewal cycles, working with CSPM and the Portfolio Solutions team to ensure process readiness and TPA awareness.

What You’ll Bring to the Role

Good understanding of facilities, binders, TPAs and delegated claims authorities

Understanding of bordereaux management and data quality refinements

Appreciation of authority limits, referral requirements and governance controls

Outstanding analytical skills with ability to analyze complex data / information from multiple sources

Strong time-management ability, utilising that to ensure the compliance by others to deadlines

108563 | Customer Services & Claims | Professional | Allianz Commercial | Full-Time | Permanent

What’s in it for you?

Let’s care about everything that makes you, you

We are committed to nurturing an inclusive environment where everyone feels they belong. We offer a hybrid working model, which recognizes the value of striking a balance between in-person collaboration and remote working. Please feel free to discuss flexible working arrangements with us.

Let’s care for your financial wellbeing

We believe in rewarding performance with a great compensation and benefits package (details vary by location), including a generous bonus scheme and pension.

Let’s care for your opportunities to progress

From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.

Let’s care for life’s twists and turns

From our support for flexible working, health and wellbeing (including private healthcare and generous parental leave benefits), to helping people return from career breaks with experience that nothing else can teach. We've got your back.

Let’s care for our society and our planet

With opportunities to be engaged in shaping a future that is safe, inclusive and sustainable, we care for the tomorrows of our people, our industry and our clients.

Care to join us?

Allianz Commercial is the center of expertise of Allianz Group, insuring mid-sized businesses, large enterprises, and special risks. Our customers include top consumer brands, financial institutions, industry leaders, the global aviation and shipping industries, as well as family-owned and medium-enterprises. We also cover unique risks such as offshore wind farms, infrastructure projects and film productions. Our clients trust us to provide a wide range of traditional and alternative risk transfer solutions, outstanding risk consulting and multinational services, and seamless claims handling. Allianz Commercial helps customers to prepare for what's ahead.

Learn more about careers at Allianz Commercial by clicking here.

Learn more about Allianz Commercial by clicking here.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matters, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let's care for tomorrow.

People with disabilities

We want to give all our candidates the best opportunity to succeed.  If you need any adjustments to be made during the application and selection process, please email [email protected]

Recruitment Agencies

Allianz Commercial has an in-house recruitment team, which focuses on sourcing great candidates directly.  Allianz Commercial does not accept unsolicited resumes from agency or search firm recruiters.  Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired.  When we do use agencies, we have a PSL in place, so please do not contact managers directly. Failure to comply could/may result in the disqualification of the candidates and/or the termination of our contract and/or fees not being paid.

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