Commercial Service Manager (m/f/d)

About the Job

As Commercial Service Manager, you will oversee and manage the commercial aspects of our services.

The basis is the understanding of the cost structure of the service (IT technical understanding is a plus), monitoring actual costs, analyzing deviations. Provide monthly forecasts for service owner and management. Perform yearly central planning process.

Be able to provide a cost estimation for business cases for future projects. Order SW Licences and SW Maintenance and perform Third Party Risk Management. You will work closely with internal teams to ensure seamless operations and compliance with company policies. Reporting to the CSM Lead, you play a key role in billing accuracy, financial transparency and the alignment of forecasts with business objectives.

What you do

Understand cost structures and monitor monthly charges for accuracy: Select actual data from SAP, CDC billing dashboard (PowerBI) and Allianz Cloud Compass. Analyze the data for unexpected changes and drill down and contact the respective internal teams to find the root cause. Be able to respond quickly to questions of management for costs of servers, material groups.

Create monthly cross charges via O2C (order to cash) billing process: generate quotes, obtain approval and ensure billing accuracy and compliance. Maintain accurate records and documentation.

Perform monthly forecast: Provide reliable forecast figures and review with business owners. Provide explanations for deviations from plan.

Budget planning and controlling of operational teams (labour)

Perform annual planning activities in SAP and SAP SAC planning and pricing tool: Plan material volumes from pre-profit centers and align with providers. Plan primary cost and cash needs (SW and external labor). Monitor upload into SAP and the later changes in plan data. A close communication with controlling is necessary.

Perform the Software acquisition lifecyle: Order SW licences/SW maintenance and perform Third-party-Risk management. Support finance and controlling for correct provisions and accruals. Verify billings and resolve discrepancies. Maintain accurate records and documentation for third-party contracts and licenses.

Drive together with service owner strategic changes in charging (e.g. new materials, changes in underlying service contract). Collaborate with internal teams and external partners to ensure seamless operations and compliance with company policies.

What you bring

• Strong understanding of financial processes. Strong understanding of cost structures and cost drivers of IT service providers
• Proficiency in data analysis and forecasting tools (Power-BI, Power Pivot).
• Excellent communication and interpersonal skills, with the ability to work collaboratively with cross-functional teams.
• Detail-oriented, reliable with strong organizational skills.
• Proven experience in commercial service management or a similar role.
• Bachelor's degree in Business Administration, Finance, or a related field.
• Basic knowledge of AI technologies, principles, and their practical use.

What we offer

We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad.

We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location).

From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.

Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach.

About Allianz Technology

With its headquarters in Munich, Germany, Allianz Technology is Allianz's global IT service provider and delivers IT solutions that drive the group's digitalization. With more than 11,000 employees in over 20 countries around the world, Allianz Technology is tasked to run, optimize, transform and innovate the infrastructure, applications and services together with Allianz companies to co-create the best customer experience.

We service the entire spectrum of digitalization – from one of the industry's largest IT infrastructure projects that spans data centres, networks and security, to application platforms ranging from workplace services to digital interaction.

In short: We deliver comprehensive end-to-end IT solutions for Allianz in the digital age. We are the backbone of Allianz.

Find us at: www.linkedin.com/company/allianz-technology.

Commitment to Integrity, Fairness & Inclusion

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We at Allianz believe in a strong inclusive culture that encourages people to speak their minds, get involved and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in. We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations.

To Recruitment Agencies

Allianz Technology has an in-house recruitment team that sources great candidates directly. Therefore, Allianz Technology does not accept unsolicited resumes from agencies or search firm recruiters.

When we do work with recruitment agencies, that engagement is formalized by a contract. Fees will only be paid when there is a contract in place. Without a contract in place, we will not accept invoices on unsolicited resumes, even if the candidate was ultimately employed by Allianz.

108612 | Operations | Professional | Non-Executive | Allianz Technology | Full-Time | Permanent